Senior Customer Success Manager at Zenoti

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Beauty and Wellness, Spa, Salon, FitnessIndustries

Requirements

Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti’s product, with a proactive approach to learning
Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions
Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions
Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change
EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy
Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals
Time Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively

Responsibilities

Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success
Product Expertise: Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers
Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes
Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities
Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations
Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement
Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship BuildingProduct AdoptionCRMPOSCustomer RetentionSaaSAccount ManagementStrategic PlanningBusiness Acumen

Questions & Answers

Common questions about this position

What are the key responsibilities of a Senior Customer Success Manager at Zenoti?

Key responsibilities include customer advocacy and engagement, product expertise, problem solving and solution building, data-driven strategy, executive presence and influence, cross-functional collaboration, and time management and prioritization.

What skills are essential for success in this Customer Success Manager role?

Essential skills include strong communication and relationship-building, technical knowledge of the platform, problem-solving, data-driven decision-making, executive presence, and effective time management.

Is the salary or compensation mentioned for this position?

This information is not specified in the job description.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What makes a strong candidate for the Senior Customer Success Manager position?

A strong candidate combines technical knowledge of SaaS platforms with excellent communication, relationship-building, problem-solving, and strategic thinking skills to drive customer adoption and retention.

Zenoti

Cloud-based software for beauty businesses

About Zenoti

Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.

Bellevue, WashingtonHeadquarters

2010Year Founded

$322MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees