Senior Customer Experience Manager at Notion

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

8-10 years of work experience building and leading a high performing technical support team with talent at various stages of their careers
Experience building robust and scalable processes spanning across go-to-market

Responsibilities

Lead regional Technical and Enterprise Support Teams in our India region, communicate a clear vision and strategy for the region, and hire key roles to support this vision
Ensure consistent KPI attainment and develop strategies to solve for any regional performance challenges
Set quarterly targets and partner with sales, success, and engineering to drive continuous improvement within the region
Lead the launch of new Customer Experience programs in region
Collaborate with the other Customer Experience Managers and Revenue Operations to define the rhythm of the business and global operating cadence to ensure consistency in information sharing and reporting
Sit on the India leadership team and represent CX in India
Propose and drive innovative cross-functional projects to solve ambiguous and open-ended agent and customer problems
Own the translation of CX processes and materials to meet regional needs, taking cultural differences and regional priorities into account
Participate in the global on-call rotation to cover incidents

Skills

Key technologies and capabilities for this role

Customer Experience ManagementTeam LeadershipTechnical SupportEnterprise SupportData-Driven LeadershipKPI ManagementCross-Functional CollaborationTeam BuildingRegional StrategyHiring

Questions & Answers

Common questions about this position

What is the work location and flexibility for this role?

The position is onsite with hybrid flexibility, requiring employees to come to the office for two Anchor Days (Mondays & Thursdays) and spend the majority of the week in the office, including a third day. This role is based in the India region.

What is the salary for this Senior Customer Experience Manager position?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need 8-10 years of work experience building and leading a high-performing technical support team, extensive experience leading with data, and experience managing teams of various levels.

What is the company culture like at Notion?

Notion is passionate about building a diverse and creative company, is an in-person company emphasizing office presence, and focuses on tailoring software solutions with customers like OpenAI and Toyota.

What makes a strong candidate for this Senior Customer Experience Manager role?

A strong candidate has 8-10 years of experience building and leading high-performing technical support teams, leads with data, manages teams of various levels, and can develop regional strategies while collaborating cross-functionally.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees