Head of Engineering
LiveFlowSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Advertising, Ad TechIndustries
Requirements
- 7-10 years of experience in technical support, solutions engineering, or related fields, with at least 3-5 years in leadership (global team management strongly preferred)
- Proven success building and managing support operations in SaaS, AdTech, or cloud environments
- Strong understanding of programmatic advertising, SSP/DSP integrations, and real-time bidding (RTB)
- Excellent leadership, communication, and problem-solving skills with the ability to influence at the executive level
- Familiarity with support and collaboration tools such as Salesforce, Jira, and Confluence
- Preferred Skills
- Background in AdTech or digital advertising, with a strong understanding of industry technologies and trends
- Expertise in web technologies including XML/XSLT, HTML, JavaScript, SSL, and networking protocols, with strong troubleshooting skills
- Deep knowledge of video advertising technologies and standards, including VAST, VPAID, and related protocols, with hands-on experience supporting video and CTV integrations at scale
- Experience applying AI and machine learning to support workflows, including automated incident classification, anomaly detection, and predictive analytics to drive proactive support
- Familiarity with AI-powered tools (chatbots, knowledge search, large language models) to enhance customer and internal support experiences
- Success leading distributed/global teams and driving operational innovation
Responsibilities
- Leadership & Strategy: Define the vision and strategy for Global Support Engineering, scale and develop the team across multiple regions, and serve as a player/coach by balancing strategic leadership with active engagement in day-to-day operations
- Operational Excellence: Own global KPIs such as response and resolution times, client satisfaction, and efficiency. Implement tools, workflows, and knowledge management practices to support scalability
- Customer Advocacy: Represent the voice of the customer within OpenX, ensuring support insights inform product roadmaps and platform improvements. Partner with Customer Success, Solutions Architecture, and Account Management to ensure cohesive client engagement
- Team Development: Recruit, mentor, and retain top talent worldwide while fostering a culture of accountability, continuous learning, and technical excellence
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Director of Support Engineering role?
Candidates need 7-10 years of experience in technical support, solutions engineering, or related fields, with at least 3-5 years in leadership, and global team management is strongly preferred. Proven success building and managing support operations in SaaS, AdTech, or cloud environments is required, along with a strong understanding of programmatic advertising, SSP/DSP integrations, and real-time bidding (RTB).
Is this a remote position or does it require office work?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What does the company culture emphasize for this team?
The role involves fostering a culture of accountability, continuous learning, and technical excellence while recruiting, mentoring, and retaining top talent worldwide.
What makes a strong candidate for this Director position?
A strong candidate will have proven leadership in global teams, experience scaling support in AdTech or SaaS, expertise in programmatic advertising, and the ability to drive operational excellence while acting as a player/coach.
OpenX
Programmatic advertising platform for digital inventory
About OpenX
OpenX operates a programmatic advertising platform that enables the real-time buying and selling of digital ad inventory. The platform connects publishers, advertisers, and app developers, allowing advertisers to bid on ad space as it becomes available. This process helps publishers maximize their revenue while ensuring that advertisers can effectively reach their desired audiences. OpenX generates revenue through transaction fees on ad placements and offers additional services like advanced analytics and audience targeting. What sets OpenX apart from its competitors is its focus on maintaining high marketplace quality and transparency, using data and technology to prevent ad fraud and enhance ad performance. The platform supports various ad formats, including display, video, and mobile, to meet the changing demands of the digital advertising landscape.
Pasadena, CaliforniaHeadquarters
2007Year Founded
$73.4MTotal Funding
SERIES_ECompany Stage
Data & Analytics, Consumer Software, CybersecurityIndustries
201-500Employees
Benefits
Professional Development Budget
Risks
Privacy regulations like CCPA and GDPR challenge OpenX's data management.
Ad-blocking technologies may reduce OpenX's ad targeting effectiveness.
The deprecation of third-party cookies threatens OpenX's ad targeting methods.
Differentiation
OpenX offers a unique partnership with Givsly for purpose-driven marketing solutions.
The company is a leader in cookieless advertising, leveraging Google's Privacy Sandbox.
OpenX provides seamless cross-channel ad experiences across web, app, and CTV.
Upsides
OpenX's expertise in CTV advertising aligns with the growing CTV ad spend.
The partnership with Givsly enhances OpenX's appeal in sustainable advertising.
OpenX's advanced analytics benefit from AI integration in ad targeting.
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