[Remote] Senior Manager, Technical Operations at 1Password

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

8+ years of experience in technology management, systems integration, or data-driven operational roles, with at least 2 years in a senior leadership capacity
Proven track record of leading high-performing technical or Customer Experience operations teams, fostering collaboration, accountability, and innovation to deliver meaningful customer outcomes
Experience developing and executing cross-functional strategies that align Customer Support, Customer Success, Product, and Technology teams around shared goals and measurable impact
Deep expertise in implementing and optimizing Customer Experience tools and ecosystems, including support platforms, workflow automation, customer success dashboards, and SLA management systems, to improve scalability, efficiency, and customer satisfaction
Experience contributing to or leading an AI strategy roadmap, identifying opportunities to integrate AI and automation into CX systems, analytics, and operations to enhance performance, reduce friction, and improve customer outcomes
Strong analytical and strategic capability, with demonstrated success in leveraging data, automation, and insights to optimize workflows, drive continuous improvement, and inform executive-level decisions
Exceptional communication and leadership skills, with the ability to mentor and develop team members, facilitate collaboration across departments, and present technical and operational insights to senior stakeholders
Customer-centric mindset with data-driven execution, balancing strategic oversight with hands-on leadership to deliver operational excellence that drives retention, loyalty, and customer success

Responsibilities

Define and execute the vision for the technical infrastructure, integrations, and data systems that power the Customer Experience organization (Support and Success)
Drive operational excellence and scalability by leading the design, implementation, and continuous optimization of tools, workflows, and data pipelines that enable efficient, insight-driven operations aligned with company objectives
Shape how technology, data, and automation fuel decision-making, ensuring solutions are strategic, scalable, and deliver measurable impact across the customer journey
Drive the integration and evolution of core systems and workflows to ensure the Customer Experience organization operates on a foundation of robust, interconnected, and data-informed technology
Empower leaders and teams to make confident, evidence-based decisions, enhancing customer outcomes, improving operational performance, and enabling sustainable growth through proactive, technology-led innovation
Provide strategic leadership in technical operations

Skills

Technical Infrastructure

Integrations

Data Systems

Data Pipelines

Automation

Workflow Optimization

Operational Excellence

Scalability

Customer Experience Tools

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

👶 Maternity and parental leave top up programs

👟 Wellness spending account

🏝 Generous PTO policy

💖 Company-wide wellness days off scheduled throughout the year

🧠 Complimentary Headspace membership

🩺 Comprehensive health coverage

📈 Employee stock option program for all full time employees

💸 Retirement matching program

💡 Training budget, 1Password University access, and learning sessions

🔑 Free 1Password account (and friends and family discount!)

🤝 Paid volunteer days

🌎 Employee-led DEI&B programs and ERGs

🏠 Fully remote environment

🏆 Peer-to-peer recognition through Bonusly

Risks

Emerging competitors offer similar features at lower prices, threatening market share.

Potential IPO delays could impact financial strategy and growth plans.

Integration challenges with Trelica may lead to operational inefficiencies.

Differentiation

1Password offers AES 256-bit encryption for secure password management.

The platform integrates seamlessly with IAM systems like Azure AD and Okta.

1Password provides customizable search and organization features for user convenience.

Upsides

Growing demand for passwordless authentication boosts 1Password's innovation opportunities.

Partnerships with Microsoft and Google expand 1Password's market reach.

Remote work trends increase the need for secure access management tools.

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