Head of Operations
UpCodes$132,000 - $210,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Biotechnology, Customer Relationship ManagementIndustries
Requirements
Candidates must have over 5 years of experience in Customer Operations or a related Revenue Operations role, with at least 3 years working with executive-level stakeholders. Proficiency in Salesforce, Looker, SQL, and Excel is required, along with a strong track record of building teams and experience in product-led, early-stage, high-growth companies.
Responsibilities
The Senior Customer Operations Manager will develop a Digital Customer Success program, implement a customer health score to reduce churn and improve NDR, and standardize customer metrics. They will also create and manage corporate reporting assets, optimize systems integrity, data quality, and operational processes, and partner with GTM cross-functional teams to exceed corporate KPIs and OKRs.
Skills
Customer Success
Operations Management
Process Improvement
Data Analysis
Churn Reduction
Customer Health Scoring
Go-to-Market Strategy
SaaS
Revenue Operations
Apollo.io
Sales intelligence and engagement platform
About Apollo.io
Apollo.io provides a platform designed to enhance sales processes and improve outreach for businesses. Its main features include prospecting intelligence, which helps users identify and research potential leads, and enrichment job change alerts that keep databases accurate with extensive data points. The platform also offers sales engagement analytics, allowing users to create multi-channel outreach sequences. Additionally, Apollo.io supports API integrations for data enrichment and custom workflows. Unlike many competitors, Apollo.io focuses on a subscription-based model that offers various pricing tiers, catering to both small businesses and large enterprises. The company's goal is to optimize sales strategies and increase revenue for its clients while ensuring data privacy and security through compliance with industry standards.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$244.3MTotal Funding
SERIES_DCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Financial Planning
Risks
Rapid growth may strain Apollo.io's operational capabilities and customer service.
New executive hires could lead to strategic shifts misaligned with customer expectations.
Emerging competitors like Zitadel may challenge Apollo.io's market position.
Differentiation
Apollo.io offers verified contact data for over 210 million B2B contacts.
The platform integrates sales intelligence with engagement tools in one unified solution.
Apollo.io's compliance with ISO, SOC 2, and GDPR ensures high data security standards.
Upsides
Apollo.io ranked 125 on the 2024 Deloitte Technology Fast 500 with 954% growth.
The company raised $250 million, reaching a valuation of $1.6 billion.
Apollo.io's multi-channel outreach aligns with rising sales engagement trends.
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