[Remote] Head of Experience Design at Empower

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

15+ years in UX/UI or product design leadership within financial services, fintech, or consumer tech
Degree or equivalent experience in design, marketing, communications, or related field
Proven success delivering digital experiences across web and mobile
Deep expertise in user-centered design, usability testing, and interaction design
Strong portfolio showing visual design excellence and measurable business impact
Working knowledge of front-end technologies (HTML, CSS, JavaScript) and design tools like Figma or Adobe Creative Suite
Experience building and scaling global or hybrid design teams
Skilled at influencing senior leaders and aligning design with business strategy
Excellent communication skills and executive presence
Applicants must be authorized to work for any employer in the U.S. (no sponsorship)

Responsibilities

Set and deliver a unified UX/UI strategy and roadmap across Empower’s marketing and product experiences
Lead, mentor, and grow a 25-person team of designers, content strategists, and creative leaders
Build a culture of creativity, collaboration, and continuous learning
Evolve Empower’s design and content system for consistency, scalability, and innovation
Partner with Product, Engineering, and Business teams to turn insights into intuitive, high-impact experiences
Simplify and modernize user flows to strengthen acquisition, retention, and satisfaction
Develop a hybrid onshore/offshore model and apply AI tools to enhance quality and delivery
Collaborate with UX research to uncover customer needs and inspire design innovation
Ensure all experiences meet accessibility, privacy, and regulatory standards
Represent Empower’s design practice in executive forums and industry events

Skills

Key technologies and capabilities for this role

UX/UI DesignDesign StrategyTeam LeadershipMentoringContent StrategyDesign SystemsUser FlowsUX ResearchAccessibilityAI ToolsHybrid Model

Questions & Answers

Common questions about this position

What experience is required for the Head of Experience Design role?

Candidates need 15+ years in UX/UI or product design leadership within financial services, fintech, or consumer tech, along with a degree or equivalent in design, marketing, communications, or related field.

What is the team size and structure for this position?

You will lead, mentor, and grow a 25-person team of designers, content strategists, and creative leaders, and develop a hybrid onshore/offshore model.

What is the work arrangement or location policy?

Empower offers a flexible work environment.

What is the company culture like at Empower?

Empower emphasizes fluid career paths, internal mobility, purpose, well-being, work-life balance, and creating a welcoming and inclusive environment with opportunities for volunteering.

What will make my application stand out for this role?

Highlight experience operationalizing enterprise design systems at scale, background in both B2B and B2C environments, comfort navigating regulated industries, and passion for emerging technology, along with a strong portfolio showing visual design excellence and measurable business impact.

Empower

Personal finance management and credit building

About Empower

Empower.me provides personal finance management and credit building services through a subscription model. Users can sign up for a 14-day free trial, after which they pay $8 per month for access to various financial tools. These tools include customizable payment plans, budgeting features, and credit score monitoring. A key aspect of Empower.me is its focus on helping users build credit by reporting their payments to credit bureaus, which can enhance their credit history if payments are made on time. Additionally, Empower.me offers a Thrive line of credit, which involves a soft inquiry on the user's credit report, ensuring that their credit score remains unaffected during the application process. Unlike many competitors, Empower.me specifically targets individuals with no minimum credit score, aiming to improve their financial health and savings.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$96.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Generous equity package

Full healthcare benefits

Unlimited PTO

Technology expense reimbursement

Work from anywhere

Risks

Increased competition from fintech companies like Chime and Varo could impact market share.

Integration challenges from acquisitions may disrupt operations and delay strategic goals.

Regulatory scrutiny on credit services could increase compliance requirements and costs.

Differentiation

Empower offers a unique subscription-based model for financial management tools.

The company focuses on credit building by reporting payments to credit bureaus.

Empower's Thrive line of credit involves a soft inquiry, not affecting credit scores.

Upsides

Acquisition of Petal and Cashalo expands Empower's product offerings and customer base.

Increased demand for financial literacy tools among millennials and Gen Z benefits Empower.

Growing interest in alternative credit scoring aligns with Empower's mission for underserved consumers.

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