Senior Customer Engagement Specialist at Andersen Corporation

Cracow, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Degree in Chemistry (preferred), Business Administration, or Economics (Bachelor/Master/Diploma)
Minimum 2 years of commercial experience in a multinational company, ideally in Customer Service, Inside Sales, or Sales Support
Industry experience in Chemicals or Petrochemicals is highly preferred
Fluent in English; fluency in an additional Western European language (German, French, Italian, Spanish) is a strong asset
Strong achievement orientation and entrepreneurial mindset
Curious, analytical, and agile with a sense of urgency
Excellent communication skills across functions and cultures
Willingness to travel across Europe
Self-driven with a passion for continuous learning and development

Responsibilities

Identify and develop new business opportunities by leveraging market trends, trade shows, digital platforms (e.g., LinkedIn, webinars), and emerging tools like AI to drive growth across existing and adjacent markets
Manage and qualify leads from various sources including the company website, trade shows, and distributor roadshows. Qualify prospects, initiate contact, understand customer needs, and guide them through the early stages of the buying journey
Engage with customers, both new and existing, to build strong relationships and understand their challenges and goals. Provide tailored solutions that create value for the customer and Performance Products, while identifying cross-selling opportunities and fostering long-term partnerships
Present product offerings effectively, demonstrate their value-in-use. Translate customer needs into sustainable solutions and negotiate commercial terms such as pricing, payment conditions, incoterms, and supply commitments
Maintain accurate customer and prospect data using the Performance Products CRM system. Track key performance indicators (KPIs), monitor pipeline progress, and prepare reports to support decision-making and transparency
Collaborate cross-functionally with sales colleagues, customer service, supply chain, marketing, and technical teams to ensure seamless execution and customer satisfaction
Support Key Account Managers in daily activities with local accounts. This includes CRM updates, order follow-ups, handling technical and regulatory documentation (e.g., TDS, SDS), and gathering competitive intelligence

Skills

Customer Engagement

Lead Qualification

Relationship Building

Cross-selling

Market Trends Analysis

Trade Shows

Webinars

AI Tools

Product Demonstration

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees