[Remote] Senior Support Specialist at RepeatMD

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aesthetics, WellnessIndustries

Requirements

1–2 years in Customer Success, Support, or related client-facing roles
Clear and confident written and verbal communication skills
Experience with support platforms (e.g., Intercom, Salesforce)
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving and triage abilities
Familiarity with SaaS environments is a plus

Responsibilities

Deliver top-tier support for clients via Messenger, email, and phone
Triage requests and escalate complex issues with full context and urgency
Ensure consistent documentation in support tools (Salesforce, Intercom, Notion)
Maintain high standards of customer satisfaction and professionalism
Surface common themes or patterns to inform help center content and workflows
Partner with Support, Product, and Engineering to close the loop on client issues
Act as the voice of the customer, sharing feedback and insights internally

Skills

Key technologies and capabilities for this role

SalesforceIntercomNotionCustomer SupportTriageEscalationProblem SolvingEmail SupportPhone SupportChat Support

Questions & Answers

Common questions about this position

What is the salary for the Senior Support Specialist role?

RepeatMD offers a competitive salary for this position.

Is this Senior Support Specialist position remote?

This information is not specified in the job description.

What skills are required for the Senior Support Specialist role?

Required skills include 1–2 years in Customer Success, Support, or related client-facing roles, clear and confident written and verbal communication skills, experience with support platforms like Intercom and Salesforce, ability to multitask and prioritize in a fast-paced environment, and strong problem-solving and triage abilities.

What is the company culture like at RepeatMD?

RepeatMD is a fast-paced B2B SaaS company in the Aesthetics and Wellness industry, passionate about unlocking the Ageless Revolution, serving thousands of practices, and continuously improving through client feedback.

What makes a strong candidate for the Senior Support Specialist position?

Strong candidates have 1–2 years of client-facing experience, excellent communication skills, proficiency with support tools like Intercom and Salesforce, and the ability to thrive in a fast-paced environment while solving problems and triaging issues effectively.

RepeatMD

Mobile rewards platform for medical practices

About RepeatMD

RepeatMD assists medical practices, particularly Med Spas, in boosting their revenue through a mobile rewards platform. They create customized mobile apps that allow patients to purchase treatments and memberships while earning rewards, enhancing patient engagement and loyalty. The company stands out by using artificial intelligence to automate patient reminders and referrals, which helps practices retain patients and attract new ones. RepeatMD's goal is to provide a comprehensive solution that streamlines the purchasing process and increases sales for medical practices.

Houston, TexasHeadquarters

2021Year Founded

$55MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Stock Options

Unlimited Paid Time Off

Hybrid Work Options

Parental Leave

Professional Development Budget

Risks

Increased competition from emerging SaaS platforms could dilute RepeatMD's market share.

Reliance on partnerships like Affirm poses risks if partnerships dissolve or face challenges.

Rapid growth may lead to operational challenges and strain on resources.

Differentiation

RepeatMD offers a unique mobile rewards platform for Med Spas and wellness practices.

The company integrates AI to automate patient engagement and enhance retention rates.

RepeatMD provides customized mobile apps, enabling direct treatment purchases and patient financing.

Upsides

RepeatMD surpassed 1 million users, ranking in the Top 200 shopping apps.

The partnership with BENEV enhances patient experience and industry presence.

Secured $50 million in funding to expand revenue automation in aesthetics and wellness.

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