Senior Corporate Account Manager at Deliveroo

Brussels, Brussels, Belgium

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Corporate CateringIndustries

Requirements

Between 2-4 years of experience managing B2B relationships (Partnerships, Sales and/or Account Management)
Natural commercial attitude and understanding of the corporate world
Highly analytical with a strong sense of customer service
Driven and hardworking individual
Excellent attention to detail – proven ability to multitask in a work environment
Excellent verbal and written communication skills; strong presentation skills
Creative – exhibits tenacity, never takes no for an answer
Hunger to progress within a fast-paced startup environment
Experience in a B2B relationship management role
Entrepreneurial spirit
Proficiency in English, Dutch and French (preferably)

Responsibilities

Managing a big portfolio of corporate accounts in Belgium, ensuring strong relationships are built with decision-makers across your portfolio (remotely and face-to-face)
Negotiation and maintenance of strong relationships with corporate clients (C-levels)
Strong cooperation with Marketing and Operations departments
Work closely with the Business Development Managers to onboard and grow lasting relationships with your new accounts
Create, manage and implement growth strategies for all your accounts in order to maximise revenue and growth potential against target
Analysis of business performance
Following up with each of your assigned accounts to demo new functionality as and when they are released
Use of reports and dashboards to monitor performance and deep dive into data in order to understand client behaviour, identify opportunities and communicate value back to clients
Collaborate across teams (Corporate Sales, Customer Service, Rider Operations, Commercial, Finance) to drive operational efficiencies as well as to create, improve and deliver upon innovative end-to-end projects
Work on projects with the management team to take Deliveroo for Work to the next level

Skills

Key technologies and capabilities for this role

Account ManagementClient RelationshipsNegotiationBusiness DevelopmentGrowth StrategiesData AnalysisPerformance MonitoringDashboardsCross-functional CollaborationSales

Questions & Answers

Common questions about this position

What experience is required for the Senior Corporate Account Manager role?

Candidates need between 2-4 years of experience managing B2B relationships in partnerships, sales, and/or account management, along with a natural commercial attitude, high analytical skills, and strong customer service sense.

What language skills are needed for this position?

Proficiency in English is required, with Dutch and French preferred.

Is this a remote position or does it require office presence?

The role involves managing accounts remotely and face-to-face in Belgium, indicating a hybrid arrangement with in-person client interactions.

What is the company culture like at Deliveroo?

Deliveroo has a fast-paced startup environment that values people as the heart of the business, prioritizes welfare, and fosters cross-functional collaboration, entrepreneurial spirit, and a hunger to progress.

What makes a strong candidate for this role?

A strong candidate is driven, hardworking, with excellent attention to detail, multitasking ability, verbal/written communication and presentation skills, creativity, tenacity, and an entrepreneurial spirit suited for a client-facing role in a growth area.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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