[Remote] Customer Success Manager, Corporate at AlphaSense

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial ServicesIndustries

Requirements

Industry knowledge in major verticals such as Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences
Understanding of client personas including Investor Relations, Corporate Strategy, Competitive Intelligence, and Corporate Development
Product expertise on AlphaSense platform
Ability to engage clients through virtual and in-person meetings, email, and warm calling
Data-driven mindset with ability to leverage insights, analytics, and feedback
Collaboration skills with Sales, Account Management, and Support teams

Responsibilities

Engage with end users through virtual/in-person meetings, email, and warm calling to deliver value through platform adoption and use case mapping
Monitor usage, deliver tailored strategies, and lead client sessions to drive adoption and unblock barriers to feature adoption
Guide new clients through onboarding, training, and best-practice adoption virtually and in person
Partner with sales and account management teams to strengthen adoption, support renewals, and articulate AlphaSense’s differentiated value
Proactively use insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers’ ROI case
Act as the voice of the customer internally by collaborating with Sales, Support, and Account teams

Skills

Key technologies and capabilities for this role

Customer Success ManagementAccount ManagementClient EngagementProduct AdoptionMarket IntelligenceIndustry KnowledgeFeedback Analysis

Questions & Answers

Common questions about this position

What teams make up the Customer Success organization at AlphaSense?

The Customer Success organization consists of four teams: pre-sales, customer success management, account management, and support.

What is the main responsibility of a Customer Success Manager in the Corporates division?

CSMs partner with Account Managers to optimize the customer journey, delivering value from the moment clients join by focusing on strong product adoption and engagement.

Which client verticals does the Corporates CSM role support?

The role supports clients across Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences.

What personas will I work with as a CSM?

Personas supported include Investor Relations, Corporate Strategy, Competitive Intelligence, and Corporate Development, making the work dynamic.

Is the salary or compensation specified for this role?

This information is not specified in the job description.

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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