Key technologies and capabilities for this role
Common questions about this position
The role involves developing relationships with customers and stakeholders to retain and grow the customer base, serving as the main point of contact for queries, engagement, updates, and renewals, while collaborating with account executives to identify expansion opportunities.
Candidates should be relationship-oriented with a track record of managing and expanding relationships with Fortune 1000 clients, and business-savvy with understanding of internal dynamics and client needs.
The Customer Success team is passionate about helping clients succeed, takes a consultative approach to solve challenges, focuses on retaining customers, maximizing product usage, and collaborating with sales to uncover growth opportunities.
This information is not specified in the job description.
This information is not specified in the job description.
AI-driven financial research platform
AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.