Senior Consumer Service Operations Professional

Candidates must have prior experience working in the healthcare industry and at least 2 years of experience with Employer/Group Medicare plans. Extensive experience in a corporate service operations environment is required, along with a demonstrated ability to analyze information, research problems, and implement solutions. The role demands the ability to multi-task in a fast-paced environment, strong written and verbal communication skills including presentation abilities, and excellent interpersonal skills for developing collaborative relationships. Consultative skills, including assessing consumer needs and making recommendations, are essential. A comprehensive knowledge of Microsoft Office Suite (Word & Excel) and strong technical experience navigating multiple systems are necessary. The ability to travel up to 15% within the US is also a requirement. A Bachelor's degree, PowerPoint and Access skills, organizational skills, experience with medical claims and Medicare, and project management experience are preferred.