Senior Manager, Service Operations

The Senior Manager, Service Operations will manage all aspects of service provider businesses, including strategic assessment, service forecasting, regular business reviews, and senior-level relationship management. Responsibilities include leading collaborative business planning to develop and execute annual business plans, creating key partnership initiatives, and category programs to forecast service volume, revenue, and expenses. The role involves conducting regular business reviews with service providers to define needs, address issues, and develop solutions, while fostering strong ongoing relationships. Ongoing assessment of account business plans, including goal attainment, initiative success, and new product recommendations, is crucial. The manager will develop relationships with key internal and external decision-makers, collaborate with bottling partners, senior leaders, customer operations, and cross-functional teams to build service capability and facilitate stewardship discussions. Staying informed about competitive activities within responsible geographies and communicating appropriate information in a timely manner is also a key duty. The role requires collaborating with cross-functional representatives to deliver resources for mutual benefits and sharing service vision and strategic thinking to anticipate future needs and recommend business-building ideas. Gathering and analyzing service provider-specific data, such as KBI/SLA reports, store service data, performance metrics, and service history, is necessary to understand business economics and overall state. The role is responsible for the delivery of Service Level Agreements (SLAs) related to cost, quality, speed of service, capacity, and capability of market providers.