Talkiatry

Marketing Operations Senior Analyst

Remote

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, BiotechnologyIndustries

About Talkiatry

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome.

With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

About the Role

Talkiatry is looking for a forward-thinking Marketing Operations Senior Analyst to lead the strategic evolution of our lifecycle marketing operations and data infrastructure. You’ll play a pivotal role in building intelligent, scalable data systems that ensure patients receive personalized, timely, and impactful communication across every step of their healthcare journey.

In this role, you'll operate with a high degree of autonomy and be responsible for optimizing our marketing operations ecosystem—from defining automation workflows and shaping data architecture to advanced experimentation and reporting. You'll actively help in building the future of marketing at Talkiatry by integrating cutting-edge AI tools, setting best practices, and driving operational excellence across the marketing funnel.

You’ll serve as both an executional leader and a strategic partner, collaborating with Lifecycle Marketing, Product, Data, and Engineering to power campaigns that are precise, personalized, and results-driven.

Responsibilities

  • Drive and evolve the marketing automation infrastructure to ensure scalability, efficiency, and AI integration across the full customer lifecycle.
  • Own overall oversight and monitoring of lifecycle programs to ensure consistent and efficient deliverability across channels including email, SMS and push marketing.
  • Lead cross-functional collaboration with Growth, Product, Data, and Engineering teams to conceptualize and execute highly personalized, multi-step engagement campaigns.
  • Oversee campaign operations, including resource planning, timeline management, QA, and stakeholder communication for seamless execution.
  • Identify and incorporate emergent AI related tools and platforms into workflows to improve performance and efficiency.
  • Serve as the internal platform expert on marketing tools such as Iterable, Mailgun, Twilio and more. Work with internal partners to troubleshoot, escalate and resolve operational issues as they arise.
  • Design and implement sophisticated experimentation frameworks, including AI-powered A/B tests and multi-variant testing to optimize engagement, retention, and conversion.
  • Establish and document scalable operational processes, integrating performance dashboards and campaign analytics to inform continuous optimization.
  • Drive innovation in lifecycle marketing by exploring new channels, integrating AI/ML tools, and enhancing the user journey with contextual personalization and behavioral insights.

Qualifications

  • Bachelors degree in Marketing, Business, Analytics or a relevant experience
  • 5-8 years of experience in marketing/campaign operations or similar roles
  • Deep expertise across full lifecycle campaign development, including triggered workflows, transactional messaging, and personalized communications at scale.
  • Proficient in marketing automation platforms (e.g., Iterable, Braze, HubSpot, Customer.io, Marketo), with demonstrated experience optimizing complex workflows.
  • Strong knowledge of SQL and comfort working with customer data platforms (CDPs), CRM systems, and real-time event tracking tools.
  • Experience applying AI/ML models in lifecycle marketing.

Skills

Marketing Automation
Data Infrastructure
Lifecycle Marketing
AI Integration
Automation Workflows
Data Architecture
Experimentation
Reporting
Marketing Operations
Customer Lifecycle

Talkiatry

Provides virtual psychiatric care services

About Talkiatry

Talkiatry provides psychiatric care services through a telehealth platform, focusing on mental health support. Clients seeking help can easily check if their insurance is accepted and complete an online assessment, which helps match them with a suitable psychiatrist from Talkiatry's team. This allows clients to have their first virtual visit within days, making mental healthcare more accessible. Unlike many competitors, Talkiatry's services are covered by insurance, reducing the financial barriers often associated with mental health care. The goal of Talkiatry is to offer convenient and empathetic psychiatric care, led by a diverse team of experts, to help clients on their journey to better mental health.

New York City, New YorkHeadquarters
2019Year Founded
$192.6MTotal Funding
DEBTCompany Stage
HealthcareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Paid Parental Leave
Flexible Work Hours
Remote Work Options

Risks

Increased competition from other telehealth platforms may affect market share.
Reliance on insurance reimbursements poses financial risks with policy changes.
Rapid expansion could lead to operational challenges and quality control issues.

Differentiation

Talkiatry offers insurance-covered virtual psychiatric care, enhancing accessibility for patients.
The company partners with ERC Pathlight to provide specialized care for eating disorders.
Talkiatry's diverse clinical team ensures personalized care across various mental health needs.

Upsides

Talkiatry's value-based care model improves health outcomes and reduces costs.
The partnership with Biogen expands services to address postpartum depression effectively.
Growing telehealth adoption boosts demand for Talkiatry's services.

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