Senior Business Operations Manager

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Requirements

Candidates should have at least 5 years of Field Sales/Revenue Operations experience at a high-growth SaaS company in the Mid-Market or Enterprise segments. Experience with services like implementation, installation, and customer education within a SaaS organization is a plus. Exceptional spreadsheet and data management skills are required, along with experience in building Salesforce reports and dashboards, understanding SFDC application integrations, and enabling sales on SFDC best practices and related tools. Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs, and identifying/leveraging AI-driven tools for sales operations efficiency is also necessary.

Responsibilities

The Business Operations Manager will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across Implementation, Installation, and Customer Education business units. This role involves pinpointing drivers of services performance, leading initiatives to improve the new customer experience and team efficiency, and partnering with cross-functional teams to scope and execute strategic projects. Responsibilities include managing weekly and monthly business processes, escalating deviations from goals, acting as the connective tissue between Services and the rest of the business, fulfilling ad-hoc reporting requests through Salesforce and other platforms, and serving as a trusted advisor to sales leadership by providing an operational lens on business problems.

Skills

Business Operations

Process Optimization

Workflow Management

Data Analysis

Resource Allocation

Performance Monitoring

Customer Experience

Strategic Thinking

Cross-functional Collaboration

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees