Senior Business Development Manager - Player Engagement (EMEA)

Employment Type: Full-time Location Type: Remote (Europe: Poland, Romania, Spain, UK)

Position Overview

Keywords Studios is seeking a dynamic and tech-savvy Senior Business Development Manager to spearhead the expansion of our Player Engagement services across the EMEA region. This role is ideal for a strategic sales leader with a proven history in SaaS, customer experience solutions, and AI-driven technologies. You will collaborate with cross-functional teams to drive the adoption of our support services, enabling clients to enhance and scale their player experiences. Join us and help shape the future of player experience!

About Keywords Studios

Since 1998, Keywords Studios has been dedicated to reshaping how players interact with their favorite games. We have grown into a global team of over 12,000 professionals across 70+ studios in 26 countries. We provide a wide range of solutions to video game developers and publishers, including art, audio, testing, localization, and Player Engagement. Our Player Engagement service line is one of the fastest-growing at Keywords Studios, offering technical support, community management, and trust & safety services to AAA and Indie studios.

Responsibilities

• Leadership:
  • Lead complex, consultative sales cycles by identifying client challenges and aligning our solutions for measurable, long-term impact.
  • Develop and execute go-to-market strategies for emerging technologies and services, focusing on high-growth gaming and digital entertainment clients.
  • Collaborate closely with Solutions Architects, product teams, and other central functions to design tailored offerings integrating human support, AI, and automation.
• Analytics:
  • Leverage data-driven insights to accurately forecast pipeline, monitor key performance indicators (KPIs), and optimize sales performance and operational efficiency.
• Communication:
  • Build and nurture trusted relationships with senior stakeholders, acting as a strategic advisor on player support, customer experience, and community engagement innovation.
  • Represent Keywords Studios at industry events, conferences, and client meetings to showcase capabilities and generate qualified business opportunities.
• Business:
  • Drive new business growth across the Player Engagement portfolio, including AI-powered support platforms, automation tools, community management, player safety, and related technology services.

Requirements

• Skills:
  • Leadership: Ability to lead complex sales cycles and develop go-to-market strategies.
  • Analytics: Proficiency in using data for forecasting, KPI monitoring, and performance optimization.
  • Communication: Strong relationship-building skills with senior stakeholders and excellent representation at industry events.
• Experience:
  • 5+ years of experience in B2B sales, with a strong track record in SaaS, Customer Experience (CX), or gaming technology sectors.
  • Demonstrated success in selling complex, high-value solutions involving AI, automation, or customer support platforms to senior stakeholders.
  • Proven experience selling player support services, community management, player safety, and related technology platforms, ideally within the gaming industry or adjacent sectors.
  • Strong background in managing and growing commercial client relationships, acting as a strategic partner.
  • Deep familiarity with CRM systems, ticketing platforms, and AI-driven support technologies (e.g., chatbots, NLP, predictive analytics).
  • Experience collaborating with solutions architecture teams to position integrated service offerings.
  • Solid understanding of customer experience, player support, and community engagement strategies within digital entertainment or tech environments.
  • Ability to work cross-functionally with central teams to drive divisional growth and support organizational goals.

Application Instructions

Please refer to the original job posting for specific application instructions.

Company Information

Keywords Studios is a global leader in providing services to the video game industry. We empower developers and publishers with a comprehensive suite of solutions to enhance game development and player experiences.