Senior System Analyst
GravieFull Time
Senior (5 to 8 years)
Candidates must have 5+ years of Quote to Cash experience in SaaS finance or related functions within high-volume, fast-growth environments, holding a B.S. in Business Operations, Finance, Accounting, or a related field. Required experience includes 3+ years in Snowflake reporting, expertise in interpreting SQL queries and transformation frameworks, and hands-on experience with Salesforce (SFDC) and Zuora. Candidates should also have experience leveraging AI to simplify manual processes, exposure to Robotic Process Automation tools like Automation Anywhere, and proficiency in Microsoft Office Word, Excel, and G Suite tools. Excellent analytical, problem-solving, interpersonal, and organizational skills are essential, along with comfort engaging with global business and IT teams and external vendor project teams across different time zones.
The Senior Business Analyst will obtain a thorough understanding of end-to-end Quote to Cash (QTC) business processes and supporting models in Snowflake and Tableau. Responsibilities include supporting integrated testing strategies, coordinating User Acceptance Testing (UAT), monitoring test execution, and providing metrics to leadership. The role involves leading documentation efforts, including design decisions, system configuration, processes/workflows, data extracts, interface requirements, and end-user training. Additionally, the analyst will participate in data extraction/conversion exercises, support internal processes and audit procedures for Finance SOX controls compliance and data integrity, provide backup support for current systems, resolve issues through triage, and partner with IT for deployment and hyper-care. The analyst will also prioritize requests with business teams for quarterly initiatives and partner with cross-functional groups throughout the systems development lifecycle.
Video conferencing and online meeting solutions
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.