Senior System Analyst

About Gravie

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

About this Role

We’re looking for a Senior Systems Analyst to support our Health Plan Administration function. As a subject matter expert on our claims processing system (Javelina) and its associated vendor integrations, you will lead workstreams within large-scale, technically complex projects. You’ll oversee the seamless implementation and rigorous testing of system changes across vendor platforms, ensuring alignment with internal systems, data integrity, and compliance with performance metrics. Additionally, you will design and manage a comprehensive issue and defect management framework, including request prioritization, root cause analysis, and troubleshooting, to optimize system functionality and mitigate risks.

You Will

• Act as the technical lead for the Javelina platform, making key architectural decisions and designing scalable solutions that integrate seamlessly with other systems.
• Serve as a subject matter expert on vendor platforms and business processes, delivering strategic guidance to cross-functional teams.
• Translate business and technical requirements into effective system solutions aligned with organizational needs and enterprise standards.
• Develop and maintain comprehensive documentation, including Standard Operating Procedures (SOPs), user manuals, and desk-level guides.
• Support strategic projects, providing gap analysis, defining system requirements and leading user acceptance testing.
• Monitor and maintain vendor platform functionality, ensuring performance aligns with platform KPIs and organizational SLAs.
• Design and manage a repeatable release management framework for vendor platforms, ensuring consistent deployment and change control practice.
• Build strong vendor relationships during implementation by establishing issue management, invoice reconciliation, and SLA monitoring frameworks; transition vendor ownership to appropriate HPA team members when appropriate.
• Facilitate internal user groups and gather stakeholder feedback on platform usability, accessibility, effectiveness, and system compatibility.
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You Bring

• Bachelor’s degree or equivalent experience
• Deep technical and functional knowledge of Javelina
• 5+ years of experience in business analysis and/or product management within the healthcare industry
• Advanced subject matter expertise in end-to-end claim adjudication processes and systems
• Proven track record of supporting complex, multi-layered processes and projects
• Strong ability to analyze complex requirements and design scalable, maintainable system solutions
• Excellent interpersonal skills with experience facilitating user groups and gathering cross-functional feedback
• Outstanding analytical and conceptual thinking skills
• Clear and effective written and verbal communication skills
• Experience creating detailed reports and delivering presentations