Deal Operations Analyst II

About Flock

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

The Deal Operations Analyst II will report directly to the Manager, Deal Operations & Business Process and work directly with the Finance team. You will be the primary point of contact for the sales and success reps for support in building quotes and agreements for our customers. Due to the nature of our customers and their individual procurement processes, the quoting and agreement process might have different requirements to allow them to purchase. This position is designed to enable the revenue team with a go to person for unique quote and agreement configurations while also managing and improving our standard templates to handle more complex opportunities.

Some challenges you’ll tackle

• Intake of support cases for our sales team, providing systems and process support to our front-line sales reps, and escalating as necessary.
• Become an expert in our sales process and sales tech stack, allowing you to support in the moment issues.
• Support Sales teams in providing our customers with a smooth procurement and purchasing experience.
• Collaborate with the Business Systems team to complete quarterly projects and sprints related to process and system improvements.
• Become an expert in Flock's products, pricing, and sales programs, allowing you to work with sales representatives to ensure accurate and enticing sales quotes are sent to customers.
• Communicate effectively with and respond to/act on requests both from internal stakeholders and directly from customers/partners
• Act as first-line control for contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviations are appropriately escalated/monitored.
• Ensure that appropriate filing and attribution is maintained for all customer agreements.
• Support the Sales and Post-sales teams with all back-office processes and driving Salesforce compliance.
• Maintain process documentation and training material as process and tech stack are updated.
• Other tasks as might be required from time to time.

The Skillset

• 3-5 years of Deal Operations, Deal Desk and/or Sales Operations experience at a high growth technology company.
• 2+ years of experience with Salesforce.
• Experience with SaaS sales quote & agreement solutions preferred.
• Ability to learn on the go, be a self-starter
• High attention to detail
• Advanced MS Office and Google Doc

Job Details

Salary: $95K - $120K Location Type: Remote Employment Type: FullTime