Salesforce Business Intelligence Analyst

Position Overview

• Location Type: Remote
• Job Type: Not Specified
• Salary: Not Specified
• Reports To: Director of Technical Business Operation

Chartbeat and Tubular have partnered to help you grow reach and revenue for your content. Chartbeat's mission is to help content creators around the world better connect with their audiences. In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global provider of media sales technology. Together, they are expanding the ecosystem of insights provided to enterprise content creators who are developing audiences and revenue streams across channels. They now serve more than 1,000 brands globally. You'll be joining a diverse group of focused, hard-working people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

The Hook

Are you passionate about turning data into actionable insights? Do you thrive at the intersection of analytics and business strategy? Join us as a Salesforce Business Intelligence Analyst and help drive smarter decisions across our organization by harnessing the power of Salesforce.

Summary of the Role

As a Salesforce Business Intelligence Analyst, you'll be a key player in our data-driven decision making processes, reporting to the Revenue Operations team. This role will focus on leveraging Salesforce, CRM Analytics/Tableau, and other tools to create impactful reports, dashboards, and insights that enable teams across the organization to thrive. Your analytical expertise and understanding of business processes will be pivotal in optimizing our data systems and enabling business growth.

Key Duties & Responsibilities

• Collaborate with cross-functional teams to gather requirements and identify opportunities for leveraging data insights to solve business challenges.
• Maintain and develop actionable reports, dashboards, and ad-hoc analyses enabling visibility into SaaS KPIs and business performance via standard Salesforce reports, Excel, CRM Analytics, and soon Tableau.
• Support the design, implementation, and maintenance of Salesforce BI tools and integrations with third-party systems.
• Drive the migration from CRM Analytics to Tableau in line with Salesforce’s planned merging of the two tools, ensuring continuity of key KPI dashboards.
• Ensure data accuracy and integrity via automated checks and monitoring.
• Provide training, documentation, and support to end-users to maximize adoption of tools and analytics.

Minimum Qualifications

• BS/BA degree in Business, Information Technology, Finance, or a related field, or equivalent professional experience.
• 3-5 years of experience working in Salesforce with a focus on data analytics and business intelligence required. Experience with Salesforce CPQ data is a plus.