Partnership Operations Coordinator
SupabaseSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Risk Management, Financial ServicesIndustries
Requirements
- Demonstrate a comprehensive understanding of sales processes and procedures
- Fluent in English. Russian is a plus
- Detail-oriented and highly organised, with the ability to juggle multiple priorities and to prioritise
- Strong relationship-building and communication skills
- Proactive, efficient and adaptable, comfortable working both independently and in teams
- Experience working with CRM systems and other sales tools
- Ability to analyse data and generate reports using Microsoft Excel or similar software
- Dedicated customer service focus and a determination to achieve outstanding outcomes
Responsibilities
- Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues
- Coordinating with other departments to ensure timely delivery of products and services to customers
- Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation
- To onboard and execute on sales closes and navigate any roadblocks
- Developing and maintaining relationships with the sales team, key customers and stakeholders
- Identifying opportunities for process improvements within the sales team and implementing best practices
- Providing support for onboarding and all steps of the sale
Skills
Customer Service
Issue Resolution
Billing
Invoicing
Order Processing
Contract Implementation
Sales Coordination
Administrative Support
Remitly
International money transfer for immigrants
About Remitly
Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.
Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Continuing Education or Travel Stipend
Office Culture
Flexible PTO, Schedules and Leaves
DEI Learning Opportunities
Community Engagement
Inclusive Benefits
Risks
Swift's integration into banks' channels poses a competitive threat to Remitly.
AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.
Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.
Differentiation
Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.
The company leverages technology for a seamless user experience via its app and website.
Remitly engages with immigrant communities through content and educational initiatives.
Upsides
Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.
AI agents in operations could reduce costs and improve Remitly's efficiency.
Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.
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