Sales Support Specialist at Remitly

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Risk Management, Financial ServicesIndustries

Requirements

Demonstrate a comprehensive understanding of sales processes and procedures
Fluent in English. Russian is a plus
Detail-oriented and highly organised, with the ability to juggle multiple priorities and to prioritise
Strong relationship-building and communication skills
Proactive, efficient and adaptable, comfortable working both independently and in teams
Experience working with CRM systems and other sales tools
Ability to analyse data and generate reports using Microsoft Excel or similar software
Dedicated customer service focus and a determination to achieve outstanding outcomes

Responsibilities

Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues
Coordinating with other departments to ensure timely delivery of products and services to customers
Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation
To onboard and execute on sales closes and navigate any roadblocks
Developing and maintaining relationships with the sales team, key customers and stakeholders
Identifying opportunities for process improvements within the sales team and implementing best practices
Providing support for onboarding and all steps of the sale

Skills

Key technologies and capabilities for this role

Customer ServiceIssue ResolutionBillingInvoicingOrder ProcessingContract ImplementationSales CoordinationAdministrative Support

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid in Warsaw, requiring a minimum of twice a week in the office.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills are required for the Sales Support Specialist role?

Key requirements include a comprehensive understanding of sales processes, fluency in English (Russian a plus), strong relationship-building and communication skills, experience with CRM systems and sales tools, and ability to analyze data using Excel.

What is the team culture like at LexisNexis Risk Solutions?

The sales team is a high-performance organization dedicated to partnering with customers to solve complex risk problems, within a business enjoying significant growth as part of a Global FTSE 100 company.

What makes a strong candidate for this position?

Strong candidates are detail-oriented, highly organized, proactive, adaptable, with excellent communication skills, customer service focus, and experience in sales support tasks like CRM usage and data analysis.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees