Sales Operations Manager

Position Overview

• Location Type: Remote (with occasional in-person collaboration in Boston)
• Job Type: Full-Time
• Salary: (Salary not provided in the description)
• Description: As the Sales Operations Manager at Jellyfish, you will play a critical role in empowering our sales team and driving operational excellence. You’ll leverage your expertise in Salesforce and sales analytics to streamline processes, manage our sales tech stack, and provide insights that influence strategy.

Requirements

• Salesforce Expertise: Strong Salesforce administration skills, including designing complex Flows and automation.
• Data Analysis: Experience with Salesforce add-ons like Roll-Up Helper and the ability to troubleshoot CXL platform issues (e.g. Salesforce governor limits, timeouts).
• Analytical Skills: Ability to build and maintain insightful Tableau and Salesforce dashboards and reports.
• Communication Skills: Strong communication and collaboration skills to work with sales leadership and other stakeholders.

Responsibilities

• Deal Desk Support: Help to manage the deal desk process by reviewing and approving quotes and deal structures. Serve as the point of intake for special pricing or non-standard deals, ensuring compliance with internal policies while helping the sales team close deals efficiently.
• Bookings Intake: Act as the gatekeeper of contracts, ensuring that all orders perfectly match CRM data and make their way to Finance for revenue recognition and invoicing. Participate in the end of month deal review and bookings review process.
• Salesforce Administration: Serve as the primary Salesforce admin for our Go-to-Market team. Build and optimize advanced Flows, utilize tools like Roll-Up Helper, and troubleshoot platform issues. Manage custom objects and validation rules. Oversee cross-system integrations.
• Sales Tech Stack Ownership: Participate in the operation and iteration of our sales technology tools. Maintain systems such as Outreach, Clay.com, Tableau, Zapier, and other modern sales tech. Continuously evaluate and implement new tools or improvements.
• Reporting & Analytics: Build and maintain insightful Tableau and Salesforce dashboards and reports that give sales leaders visibility into pipeline health, conversion rates, and overall go-to-market performance. Proactively analyze data to spot trends and provide recommendations to improve our sales process and forecasting accuracy.
• Cross-Functional Collaboration: Liaise directly with sales leadership and other stakeholders to gather requirements and pain points. Translate high-level requests into detailed user stories and prioritize a backlog of Sales Ops projects. Champion these projects across multiple teams (Sales, Marketing, Finance, etc.) to drive alignment and successful execution of process improvements.

Application Instructions

• (Application instructions not provided in the description)

Company Information

• Company: Jellyfish
• Location: Boston (Remote with occasional in-person collaboration)