8x8

Sales Support Executive

United Kingdom

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Telecommunications, Customer ExperienceIndustries

Inside Sales Account Manager - Commercial Business Sales

Employment Type: Full time

Company Overview

8x8, Inc. (NASDAQ: EGHT) is a leader in integrated cloud communications, transforming how businesses connect and collaborate. We provide a unified platform for Customer Experience (CX) that combines Contact Center, Unified Communications, and CPaaS APIs. Our platform leverages AI to personalize customer journeys, drive operational excellence, and facilitate team collaboration. We empower customer experience and IT leaders to become the heartbeat of their organizations, unlocking the potential of every interaction.

We are looking for "Team8s" who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com and follow us on LinkedIn, Twitter, Facebook, and Instagram.

Position Overview

The Inside Sales Account Manager for the Commercial Business Sales unit is responsible for executing sales operational directives to meet and exceed sales goals. This role is ideal for individuals with experience in customer sales support who are passionate about advancing their careers in sales. The position requires a proven track record of quota attainment and a passion for technology or telecom sales.

Working on the Account Manager team at 8x8 offers a compelling opportunity for sales professionals with a proven track record of upselling existing customers and generating referrals.

Responsibilities

  • Achieve and exceed individual monthly set quotas.
  • Execute best sales practices and techniques as provided by management.
  • Average 60 phone calls per day.
  • Develop and manage relationships within our SMB market segment (50-500 employee based companies) to create satisfied, reference-able, and referring customers.
  • Achieve up-sell goals through educating customers on the value of our suite of applications and services.
  • Forecast sales activity and revenue achievement using Salesforce.com.
  • Demonstrate our products via the Web.

Qualifications

  • Must have the skill set to work a territory methodically.
  • 2+ years of quota carrying B2B account management or selling experience (Telecom, Internet, Technology, SaaS or VoIP Sales strongly preferred).
  • Previous Inside Sales Account Management Experience preferred.
  • Sales Methodology training desired.
  • Excellent written/verbal communication skills.
  • Ability to operate from a positive mindset.
  • Ability to multi-task, prioritize, and manage time effectively.
  • College degree recommended.

Company Culture & Benefits

8x8 believes diversity makes our company stronger, and we are a proud equal opportunities employer, encouraging all our staff to bring their authentic selves to work. We believe in fairness and have been a member of the Living Wage Foundation for many years. We also believe in security and reserve the right to undertake background checks on anyone to whom we extend an employment offer.

For a closer look into what life at 8x8 UK Ltd. is about, check out our Instagram page.

Our Job Applicant Privacy Notice can be found here.

Skills

Sales Operations
Customer Sales Support
B2B Sales
Upselling
Lead Generation
Relationship Management
SMB Market

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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