Job Description: Senior Voice Engineer

Employment Type: Full time

Position Overview

Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for a Senior Voice Engineer responsible for designing and building RingCentral’s core voice service and integration with RingCentral’s platforms to extend the capabilities of our service to accommodate scale, availability, compliance, and to improve performance and efficiency of our voice and integration services.

Responsibilities

• Develop and maintain the architectural framework for telecommunication systems ensuring availability, scalability, reliability, and security.
• Design and create VoIP services to integrate with RingCentral Platforms.
• Create new designs, architectures, standards, and methods for large-scale distributed telecom infrastructure.
• Configure and troubleshoot SBCs and various call routing platforms.
• Be an expert integrator into our platforms, helping platform teams to shape our architecture.
• Contribute to our deployment and automation tools to efficiently detect, address, and prevent problems.
• Implement, support, and improve Telecom Fraud Detection services and methodology.
• Debug problems at scale for our mission-critical services, and help our platforms and operations teams to implement lasting fixes.
• Perform interoperability testing with VoIP vendors.
• Build automation using industry tools to deploy and scale services.
• Improve performance of the services while managing related cost (COGS) and maintaining compliance guardrails.
• Provide multi-layered technical expertise for next-generation initiatives.
• Engage in training and mentoring to help develop other engineers.
• Lead and manage engineers on a per-project basis.
• Be a part of our on-call rotation, which is a responsibility you'll share with your engineering teams around the world.

Requirements

• U.S. Master’s degree in Computer Science, Networking/System Administration or a related field, or foreign equivalent, plus two (2) years of related experience, OR U.S. Bachelor’s degree or equivalent in Computer Science, Networking/System Administration or a related field plus five (5) years of related experience.
• Experience with SIP messaging; SIP trunking; VoIP infrastructure.
• Experience with at least two of the following SBC vendors: Ribbon, Acme, Sansay, or Freeswitch.
• Experience with Infrastructure as a Code (IaC) for managing cloud-based telecom infrastructure.
• Experience deploying CI/CD pipelines using one of the following: Terraform, Ansible, or Puppet.
• Experience managing code repositories for version control & collaborating changes.
• Experience with at least one of the following cloud providers: Azure, AWS, or GCP.
• Experience with Kubernetes; Docker.
• Experience with one of the following languages: Python, Bash, or Go.
• Experience with SQL.
• Experience with Telecom compliance; E911; implementing toll fraud migration tools.
• Experience with at least one of the following mirroring and monitoring tools: Homer, VoIP Monitor, or Oracle OCOM.
• Experience with network routing, switching, and Firewall.
• Experience with BGP, MPLS, and IPSec.
• Experience with Scaled Agile Framework (SAFe); and Scrum.

What We Offer

• Comprehensive medical, dental, vision, disability, life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits.
• 401K match and ESPP.
• Paid time off and paid sick leave.
• Wellness programs including 1:1 coaching and meditation guidance.
• Paid parental and pregnancy leave and new parent gift boxes.
• Family-forming benefits (IVF, Preservation, Adoption etc.).
• Emergency backup care (Child/Adult/Pets).
• Parental support for children with developmental and learning disabilities.
• Pet insurance.
• Employee Assistance Program (EAP) with counseling sessions.