Job Description: Pre-Sales Engineer

Employment Type: Full Time Location Type: Remote (India)

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team

The Pre-Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.

What you’ll be doing

• Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform.
• Providing tailored product demonstrations.
• Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges.
• Supporting direct and partner sales teams with product-related questions and skill development.
• Building relationships with partners through technical enablement and co-selling.
• Assisting prospects with setup and configuration of free trials.
• Providing technical Q&A to prospects as they progress through trial.
• Assessing prospect readiness to enter a formal sales cycle.
• Understanding implementation best practices to advise on the quickest customer time to value.
• Identifying common technical issues and themes that could be addressed through product development, automation, and/or self-serve.
• Providing an evaluation framework for prospects to follow in their POC.

We’re looking for

• Excellent written and verbal communication skills.
• Ability to make the complex simple.
• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience.
• Desire and ability to learn new complex concepts.

Preferred Qualifications

• 4 to 6 + years of experience in a technical Sales Engineering or similar role.
• Strong knowledge of Cloud/SaaS technologies.
• Strong understanding of Active Directory environments.
• Understanding of network architecture.
• Knowledgeable in industry-standard authentication and authorization protocols (e.g., SAML, OIDC/OAuth, LDAP, RADIUS).
• Familiarity with MDM, RMM, or similar endpoint solutions.
• Familiarity with MFA technologies such as TOTP, WebAuthn.
• Experience configuring and deploying identity and/or directory solutions.
• Experience with scripting languages, PowerShell preferred.
• Experience with both direct and channel/partner sales cycles.
• Must be fluent professionally (written and spoken) in English.

Where you’ll be working/Location

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language Requirements

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out-of-the-box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization.

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