Pre-Sales Engineer (Solutions Engineer)

Employment Type: [Not Specified] Location Type: Remote Salary: [Not Specified]

About Us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our Values:

• Win as One.
• Delight Customers.
• Deliver Great Outcomes.

About the Role

At Auctane, a Pre-Sales Engineer (aka Solutions Engineer) is an experienced operational and technical sales professional who works with clients on-site to identify their needs and develop customized business solutions using Auctane's products and services, with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs. An Auctane Pre-Sales Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.

Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services. Auctane has many solutions directly tied to its product and services and many more tied to its partners. An Auctane Pre-Sales Engineer is the subject matter expert understanding these solutions and the monetization impact they bring to Auctane and the client.

Location: This is a remote position and the ideal candidate must live in one of these areas: Denver Metro Area, Omaha and/or Kansas City.

Travel Requirements: Up to 75% spent in the field.

Sales Perks

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰 Competitive Compensation Packages

Responsibilities

• Serve as the primary logistics, operational, and technical sales point of contact for Auctane sales teams and clients during the pre-sales engagement and implementation process.
• Develop logistical, operational, and technical solutions for both internal sales teams and clients.
• Leverage the “ShipMatch®” process to match clients to both the proper technology and mix of carriers to meet the client’s needs.
• Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.
• Demonstrate a master-level understanding of Auctane and partner technology solutions.
• Clearly articulate, both written and verbally, the key value propositions of the solution.
• Deliver product demonstrations tailored to the prospect’s defined needs.
• Analyze and present shipping data to meet client’s expressed needs.
• Develop and maintain a deep understanding of both Auctane’s carrier and technology solutions.
• Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.
• Become familiar with all documentation and become able to quickly find necessary resources.
• Be able to articulate the different solutions available to clients and the sales teams.
• Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.
• Communicates technical gaps.