Sales Engineer

Position Overview

Dialpad is seeking a Sales Engineer to join our collaborative team. In this role, you will be responsible for running demos and proof of concepts, gathering success criteria, configuring systems, providing admin and user training, and troubleshooting. You will work closely with Account Executives to understand customer needs and present Dialpad solutions effectively. This position requires an in-depth understanding of Dialpad's products and services, with the ability to communicate technical information clearly to non-technical audiences.

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. Over 50,000 companies globally, including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to foster stronger customer connections through real-time, Ai-driven insights.

At Dialpad, we believe every conversation matters and are dedicated to elevating them with a platform that delivers real-time insights and automation. We foster a culture of continuous evolution, where employees leverage industry-leading Ai to enhance both our platform and their own skills. We seek ambitious individuals who are not only capable but also embody our core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role & Responsibilities

• Own and deliver product demonstrations and high-touch proof of concepts.
• Gather success criteria, configure systems, and provide admin and user training.
• Troubleshoot technical issues during the sales process.
• Collaborate with Account Executives to identify key customer requirements and present tailored Dialpad solutions.
• Develop and maintain an in-depth knowledge of Dialpad's products and services.
• Build technical relationships with prospects.
• Contribute to the Sales team throughout the entire sales cycle.
• Learn and utilize technical tools used by the Sales Engineering team for network environment testing.
• Complete a Sales Engineering Demo Certification.

Requirements & Skills

• Minimum 3 to 5 years of customer-facing experience in roles such as Solution Architect, Sales Engineer, Implementation Engineer, or Solutions Consultant.
• Technical curiosity and enthusiasm for delivering technology solutions that improve work experiences.
• Familiarity with scripting languages like JavaScript and Python.
• Strong written and verbal communication skills, with excellent interpersonal and rapport-building abilities.
• Proficiency in active listening and effective questioning techniques.

Employment Type

• [Employment Type Not Specified]

Location Type

• [Location Type Not Specified]

Salary

• For exceptional talent based in British Columbia, Canada, the target base salary range for this position is [Salary Range Not Specified]. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Travel

• This role will require 50% international travel.

Reporting Structure

• Reports to the Manager, Sales Engineering - Partners.
• Preferred working hours are dependent on the location of the Sales team.

Company Information

• Dialpad's Sales Engineering team provides essential pre-sales technical support for all Dialpad products and services.
• This team works closely with Sales, Product, Engineering, Customer Success, and Support, as well as management, on customer accounts.
• Visit dialpad.com to learn more.