Sales Engineer II

Kitchener, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Communications, AI-powered PlatformsIndustries

Requirements

Candidates should possess a minimum of 3 to 5 years of customer-facing experience in roles such as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar positions, demonstrating a technical curiosity and excitement for delivering technology solutions. Familiarity with scripting languages like JavaScript and Python is preferred, along with strong written and verbal communication skills, including rapport-building, listening, and questioning skills.

Responsibilities

As a Sales Engineer, the individual will own product demonstrations and proof of concepts, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. They will collaborate closely with Account Executives to identify customer requirements and present Dialpad solutions, contributing to the Sales team by building technical relationships, delivering compelling product demonstrations, and running high-touch proof of concepts. This role also involves learning technical tools, completing a Sales Engineering Demo Certification, and partnering with various teams including Sales, Product, Engineering, Customer Success, and Support to address complex communications problems.

Skills

Demo Presentation

Proof of Concept

System Configuration

Admin Training

User Training

Troubleshooting

Customer Requirements Analysis

Product Knowledge

Communication Skills

Technical Knowledge

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees