Customer Solutions Engineer

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data & Analytics, SoftwareIndustries

Requirements

Candidates must have 3+ years of experience in a technical consulting, advanced support, or software development role within a SaaS environment. Proven experience troubleshooting SQL queries, templating languages like Jinja or Liquid, and working with YAML configurations is required. Excellent written and verbal communication skills are essential, along with hands-on experience managing escalations to Engineering with attention to reproducibility and clarity. A collaborative, humble, and detail-oriented approach is also necessary.

Responsibilities

The Customer Solutions Engineer will serve as a frontline problem solver, guiding customers through complex technical challenges with empathy and precision. Responsibilities include diagnosing and resolving issues related to dbt, SQL queries, templating languages, and cloud data platforms. The role involves clarifying customer goals, performing root cause analysis, and communicating effectively to set expectations and provide timely updates. Additionally, the engineer will create documentation and internal enablement material to improve team efficiency and knowledge sharing.

Skills

dbt

SQL

Jinja

Liquid

Cloud data platforms

Technical troubleshooting

Customer education

Analytics engineering

dbt Labs

Cloud-based data management platform for analytics

About dbt Labs

GetDBT.com is a cloud-based data management platform that helps companies streamline their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and ensures data quality through testing and governance features. Unlike its competitors, GetDBT.com focuses on scalability and complexity, making it suitable for businesses at various stages of data maturity. The company's goal is to empower organizations to manage their data effectively while providing reliable service through a subscription model.

Philadelphia, PennsylvaniaHeadquarters

2016Year Founded

$403.1MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Paid Parental Leave

Wellness Program

Home Office Stipend

Risks

Increased competition from Fivetran's integration may lead to customer attrition.

Dbt Mesh's complexity could cause integration challenges for existing users.

New executive appointments may lead to strategic shifts misaligned with customer expectations.

Differentiation

Dbt Labs offers a unique open-source analytics engineering tool for data transformation workflows.

The platform supports SQL-based data modeling, appealing to data analysts and engineers.

Dbt Mesh architecture allows cross-project model referencing, enhancing scalability for complex data needs.

Upsides

Collaboration with Fivetran enhances platform capabilities, attracting more enterprise clients.

Mark Porter's appointment as CTO could drive technological advancements and innovation.

Recent dbt Cloud enhancements improve collaboration, appealing to large teams and enterprises.

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