Solutions Engineer
CheckSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Customer Experience TechnologyIndustries
Requirements
Candidates should have 5+ years of experience in Sales/Solutions Engineering, preferably in a technology or SaaS environment. Required skills include in-depth knowledge of HTML, CSS, JavaScript, and API integrations, with the ability to discuss and implement complex telecommunication solutions. Proven experience in managing complex technical projects, leading technical strategy in sales, and developing risk mitigation tactics is essential. Exceptional communication skills for presenting technical information to diverse stakeholders and fostering cross-departmental collaboration are also necessary. A deep understanding of industry trends and the ability to translate this into sales strategies are key. Bonus qualifications include 3-5 years of expertise in SIP/Telephony systems, SIP trunking solutions, designing IVR systems, and integrating VoIP technologies.
Responsibilities
The Sales Engineer will act as the technical expert supporting prospects from initial engagement through final sales, providing technical sales, proof of concept support, and ongoing technical guidance. This role involves handling complex technical challenges with team support, developing and implementing risk mitigation strategies, and delegating tasks effectively. Responsibilities include integrating technical needs into project planning, choosing project management strategies, and resolving complex client issues through cross-departmental collaboration and stakeholder management. The Sales Engineer will present complex information clearly, maintain a deep understanding of industry trends, contribute insights in meetings, and develop personalized customer relationships to advance business objectives. They will also leverage product knowledge and case studies to share experiences across the Glia product set.
Skills
API data integrations
Technical sales
Proof of concept
Project management
Client issue resolution
Stakeholder management
Presentation skills
Risk mitigation
Problem-solving
Strategic thinking
Collaboration
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
Related Jobs
RemoteRemoteField Application Engineer
UnitySalary not specified
RemoteSolution Engineer (Pre-Sales)
Union.aiSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteMidmarket Sales, eProcurement SaaS
SamsungSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSales Engineer
Vantage$200,000 - $250,000/year
- Full Time
- Junior (1 to 2 years)
RemoteSenior Software Engineer, VoIP
RapidSOSSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteCloud Engineer
Hexagon US FederalSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSenior Software Engineer - Integrations
ChartHop$140,000 - $200,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteTechnical Account Manager
AltiumSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Success Engineer
HightouchSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemotePresales Solution Consultant, AI-driven eProcurement SaaS
SamsungSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteEnterprise Solution Engineer (Pre-Sales)
ZipSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSolutions Architect
Coder$60,000 - $90,000/year
- Full Time
- Mid-level (3 to 4 years), Junior (1 to 2 years)
RemoteSenior Solutions Engineer- (Portuguese Fluent)
TwilioSalary not specified
- Full Time
- Senior (5 to 8 years)