[Remote] Principal Technical Content Developer at SonicWall

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

8+ years of experience in technical content development, instructional design, or technical training—preferably in the cybersecurity or enterprise IT space
Deep understanding of cybersecurity concepts and technologies such as firewalls, VPNs, SASE, zero trust, endpoint security, and secure remote access
Experience building enablement content for field sellers, inside sales, and/or channel partners
Proven ability to synthesize technical information into clear, concise, and engaging learning formats
Proficiency with tools such as Articulate Rise/Storyline, Adobe Creative Suite, Camtasia, and LMS platforms (Mindtickle experience preferred)
Excellent collaboration skills and ability to work cross-functionally with technical and non-technical teams
Strong project management and prioritization skills; ability to manage multiple deadlines in a fast-paced environment
Bachelor’s degree in Instructional Design, Computer Science, Cybersecurity, or related field. Relevant certifications (CISSP, CompTIA Security+, etc.) are a plus

Responsibilities

Serve as the lead content strategist and developer for technical sales enablement programs, including SonicWall’s firewalls, Cloud Secure Edge, MSSP solutions, and endpoint offerings
Translate complex product and solution messaging into engaging, audience-appropriate content for sales reps, SEs, and partners
Create and maintain scalable content assets including: Technical one-pagers, sales plays, and competitive guides; Demo scripts, call flows, and objection handling resources; Modular eLearning content, technical how-to videos, and job aids
Collaborate with SMEs to ensure content accuracy, relevance, and alignment with product positioning and use cases
Drive content design using modern instructional design frameworks (ADDIE, SAM, etc.) and tools such as Mindtickle, Articulate 360, or Adobe Creative Suite
Support global product launches, sales campaigns, and onboarding initiatives with high-impact technical enablement
Own and refine content development processes and templates to improve content findability, reuse, and consistency across the learning ecosystem
Provide mentorship and content quality review for junior team members or contract developers

Skills

Key technologies and capabilities for this role

CybersecurityInstructional DesignTechnical Content DevelopmentSales EnablementFirewallsCloud Secure EdgeMSSPEndpoint SecurityProduct MessagingSales Training

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 8+ years of experience in technical content development, instructional design, or related fields.

What are the key responsibilities of the Principal Technical Content Developer?

Key responsibilities include leading content strategy for technical sales enablement, creating scalable content assets like one-pagers and demo scripts, collaborating with SMEs, and mentoring junior team members.

What tools and frameworks are used in content development?

Content design uses modern instructional design frameworks like ADDIE and SAM, along with tools such as Mindtickle, Articulate 360, or Adobe Creative Suite.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

SonicWall

Provides cybersecurity solutions and services

About SonicWall

SonicWall provides advanced cybersecurity solutions to protect organizations from various cyber threats. Their product offerings include firewalls, secure remote access, email security, and advanced threat protection, all designed to safeguard networks, devices, and data from issues like ransomware, malware, and phishing attacks. SonicWall's products work by monitoring and controlling incoming and outgoing network traffic based on predetermined security rules, ensuring that only safe data is allowed through. Unlike many competitors, SonicWall offers a comprehensive suite of security products along with subscription-based services that provide ongoing updates and support, which helps clients stay protected against evolving threats. The company's goal is to deliver essential security solutions to a diverse range of clients, including small to medium-sized businesses, enterprises, and government agencies, ensuring their safety in an increasingly digital world.

Milpitas, CaliforniaHeadquarters

1991Year Founded

$48MTotal Funding

ACQUISITIONCompany Stage

Consulting, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Recent vulnerabilities in SMA products could harm SonicWall's reputation.

Integration challenges with CrowdStrike may affect service delivery.

Competitive pressure on TZ80 solution could impact SonicWall's market share.

Differentiation

SonicWall offers a comprehensive suite of security products and services.

The company specializes in advanced threat protection for diverse clients.

SonicWall's solutions include firewalls, VPNs, and email security.

Upsides

Growing demand for AI-based threat detection boosts SonicWall's market potential.

Partnership with CrowdStrike enhances SonicWall's offerings for SMBs.

Expansion of 5G networks increases demand for SonicWall's network security products.

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