Sales Development Representative, East (Remote, Boston, NYC or Toronto)

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software/SaaSIndustries

Requirements

Candidates should be located in Boston, NYC, or Toronto and possess clear and concise written and verbal communication skills, excellent organizational skills, and the ability to prioritize multiple tasks. They should also be resourceful, proactive, and willing to take on any task with a focus on quality, and be open to feedback and coaching.

Responsibilities

As a Sales Development Representative, the role involves building and maintaining knowledge of the company's technology, competitors, and industry trends; following up on inbound leads effectively; proactively outreaching to new leads using a multi-channel approach; using Salesforce and Grafana dashboards for lead and account management; driving effective discovery conversations to understand user needs; consistently meeting new business opportunity and pipeline targets; and collaborating with cross-functional teams to win as a team.

Skills

Customer Engagement

Prospect Outreach

Sales Navigation

Research

Messaging

Business Conversations

AI Productivity Tools

Team Collaboration

Technical Curiosity

Ownership

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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