Voya Financial

Retirement (Wealth) Implementation Manager

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Retirement ServicesIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience, with at least 8 years of experience in the Wealth (Retirement Defined Contribution) industry and 8 years of experience in Implementation Project management. Experience with the OMNI recordkeeping system and data integration/exchange with business clients is strongly preferred. Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, is required, along with the ability to manage changing priorities and oversee large market project management functions.

Responsibilities

The Retirement (Wealth) Implementation Manager will manage the transition of new business products and services, as well as enhancement projects for existing clients, through effective project management and service delivery. This includes project managing complex takeovers and upgrades, acting as a liaison between clients and internal/external parties, and demonstrating technical knowledge of multiple products to gather requirements and provide solutions. The role involves facilitating data exchange, resolving customer inquiries, providing differentiated service experiences, and potentially managing a higher workload. Additionally, the manager will utilize internal systems, anticipate customer needs, recommend process improvements, participate in department initiatives, support the Sales and RFP process, and lead cross-departmental initiatives independently to solve issues and drive outcomes.

Skills

Project Management
Client Relationship Management
Retirement Services
Defined Contribution Plans
New Business Implementation
Service Delivery
Technical Knowledge
Product Knowledge

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters
2014Year Founded
IPOCompany Stage
Fintech, Financial ServicesIndustries
5,001-10,000Employees

Benefits

Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Rally wellness program
Employee Assistance Program (EAP) and Work Life Services
Behavioral Health Family Support Program
Livongo support for diabetes, hypertension, and weight management
AccessHope cancer support
Wellthy caregiving assistance
Back-up child care and elder care
Health Advocate
ABLE accounts
Legal insurance
Identity theft protection
Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.
Operational challenges in integrating OneAmerica's business could affect service quality.
Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.
The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.
Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.
The financial wellness market's growth offers significant opportunities for Voya's programs.
AI integration in investment management can enhance Voya's strategies and client outcomes.

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