Senior Implementation Manager

Salary: $135K - $145K Location Type: Remote (Contiguous 48 US states) Employment Type: Full-Time

About Bestow

Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. Our mission is to increase financial stability for everyone. We are a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.

Bestow participates in the E-Verify Program.

About the Team

The Bestow Delivery Management team is responsible for the execution of high-priority strategic initiatives. We serve internal employees, consumers, and enterprise customers. In addition to leading delivery of major initiatives, we partner closely with Product, Engineering, and Revenue teams to implement Bestow Platform solutions, as well as build new and custom solutions. Our major functional teams include Technical Program Management, Business Systems Analysis, and Implementation Management.

This role is an individual contributor role reporting to the Senior Director, Delivery Management and is open to Remote (US).

What You'll Do

We’re looking for a Senior Implementation Manager to lead enterprise-level onboarding and implementation projects for major insurance carriers. This role is a critical part of our partner delivery team, helping our Enterprise partners unlock the full value of our SaaS platform through efficient, scalable, and high-quality implementations.

In this role, you will:

• Own the end-to-end implementation process and timeline—from kickoff to go-live—and serve as the primary delivery point of contact for client stakeholders.
• Work cross-functionally with internal teams such as product, engineering, customer success, and compliance to ensure client needs are met while maintaining alignment with our platform’s capabilities and roadmap.
• Work directly with Business Systems Analysts and Engineers to implement our core offering for enterprise customers.
• Partner with Product Managers, Designers, and Technical Program Managers to deliver roadmapped initiatives to enterprise customers.
• Serve as the dedicated delivery point of contact for Enterprise customers.
• Document initial scope and ongoing scope changes and decisions throughout the partner implementation process, including managing change request processes.
• Own exhaustive documentation as scope evolves for all contracted custom and platform features.
• Communicate and manage risks clearly to internal and external stakeholders, across varying levels of the organization.
• Build and drive annual partner roadmaps alongside Revenue and Product.

Who You Are

This role requires a self-starter who is detail-oriented, thrives in fast-paced environments, and can confidently manage competing priorities while maintaining clear communication and documentation. The ideal candidate has experience working with large, complex organizations and understands the nuances of the insurance industry, including carrier-specific workflows, compliance needs, and operational challenges.

Qualifications:

• 5+ years in client-facing implementation, program management, or solution delivery roles, ideally in the SaaS or InsureTech space.
• Proven success managing complex enterprise implementations, preferably with large insurance carriers.
• Strong organizational skills with the ability to manage multiple projects and stakeholders simultaneously.
• Demonstrated ability to work independently, take initiative, and drive outcomes without constant oversight.
• Deep understanding of the insurance industry—group and individual lines, underwriting, policy admin systems, and regulatory requirements is a plus.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels of client organizations.
• Comfortable collaborating across technical and non-technical teams to solve hard problems and deliver solutions.
• Experience working with project management and documentation tools such as Jira.