Retail Consultant

Employment Type: Full-time, salaried employment Sector: Retail and Retail Technology Location: New York/New Jersey (with ability to travel to customer sites)

Salary

• On-Target-Earnings (OTE): $110,000 to $160,000
  • 80/20 split between base and bonus
• Stock Options: Included

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Who We Are

Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimize brick-and-mortar retail using cutting-edge deep learning computer vision. We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers, and we're expanding rapidly. We are looking for exceptional talent to join our North American team.

We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.

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What We're Looking For

We're seeking a results-driven Retail Consultant to join our Customer Success Organization on a full-time, permanent basis. In this critical role, you'll ensure our retail partners receive exceptional day-to-day support and achieve the maximum return on investment from their partnership with Focal.

You'll work closely with both new pilot projects and our established retail clients. This will involve owning the onboarding process and ongoing engagement with their stores, while also acting as the key link between the retailer and the wider Focal team.

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What You'll Be Doing

In this role, you'll be at the forefront of ensuring our customers get the most out of Focal's solutions, ultimately boosting their success and satisfaction. You'll be a vital link between our customers and our product, driving adoption and demonstrating tangible value.

Maximising Customer Utilization

• Drive change management and adoption by providing an exceptional onboarding experience for Focal's customers.
• Understand their current and future operational processes, identify roadblocks, and actively remove barriers to utilization at every level of their organization.
• Ensure our customers fully embrace and leverage the power of Focal.

Increasing Customer Satisfaction

• Act as the voice and champion of the customer.
• Proactively address any challenges they face and prioritize their enhancement requests to directly influence Focal's product roadmap.
• Travel to Focal-enabled stores to strengthen customer engagement and adoption.
• Facilitate internal collaboration across Focal's teams to ensure the best possible outcomes for our customers.

Demonstrating Measurable ROI to the Customer

• Serve as a strategic advisor to our customers, helping them define, implement, and adopt best practices that align with their goals.
• Quantify the improvements that Focal's solutions bring to their store operations.
• Constantly monitor and analyze their performance, then make proactive, data-driven recommendations that deliver clear, measurable results and help them achieve their desired outcomes.

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What You'll Need to Be Successful

To thrive in this role, you'll bring a blend of experience, skills, and a proactive mindset.

Experience & Qualifications

• Bachelor's degree or equivalent experience.
• Mid or senior-level experience within the retail sector, ideally in grocery.
  • This experience should preferably include involvement in digital transformation and/or process improvement initiatives.
• Alternatively: 5+ years in a retail technology client-facing role, spanning areas such as customer success, account management, consulting, project management, change management, or onboarding/training.

Skills & Attributes

• Exceptional communication, interpersonal, and ... [Content truncated in original input]