Manager, Retail Operations

Position Overview

• Location Type: Remote (within the United States, excluding New York City)
• Job Type: Not specified
• Salary: Not specified

Scout Motors is revitalizing an iconic American brand, known for rugged SUVs, by electrifying and modernizing it with American innovation. We are building a company that respects the environment, our communities, and the balance of work and play. We empower our entrepreneurial teams to innovate and are looking for visionary leaders, knowledgeable doers, and passionate go-getters to join us in shaping the future of transportation.

Responsibilities

• Continuously evolve the operational framework, best practices, and tools to enhance customer experience, drive retail growth, enable scalability, and support long-term strategic objectives.
• Develop the Retail Playbook to provide clear, actionable guidance for operational excellence across all retail channels.
• Optimize operational workflows to improve communication, eliminate inefficiencies, and foster collaboration among Retail teams and key business stakeholders.
• Anticipate and resolve market- and location-specific operational challenges by designing scalable solutions that mitigate risk and ensure regulatory compliance.
• Drive operational excellence and ensure compliance with brand, quality, and safety standards across all locations.
• Utilize project management tools to drive accountability and deliver actionable updates to executive leadership.
• Support daily Retail Operations activities while proactively identifying and leading high-priority initiatives that boost business performance.
• Plan, manage, and execute strategic events to strengthen brand presence, support business growth, and deliver exceptional customer engagement across the retail network.
• Provide strategic feedback on critical retail functions, including digital platforms, fleet operations, and physical site assets.
• Collaborate with Commercial Operations, EHS, HR, Facilities, and Legal teams to design and implement policies, procedures, and training programs that promote a safe, compliant, and high-performance retail environment.
• Inspire and lead a team by setting clear priorities, defining ownership, and holding them accountable for results.
• Support retail store openings, coordinating cross-functional teams to ensure operational readiness and successful, on-time market launches.
• Champion a high-performance culture by fostering team engagement, developing talent, and maintaining an unwavering focus on delivering outstanding customer experiences.

Location & Travel Expectations

• This role is remote within the United States and is not eligible for remote work in New York City.
• Responsibilities may require occasional attendance at in-person meetings and events.
• Applicants should expect to convene with Scout colleagues in person and travel to participate in events on behalf of the company.

Company Information

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!