Research Director, Win-Loss at Klue

Vancouver, British Columbia, Canada

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CA$105,000 – CA$145,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, B2B SoftwareIndustries

Requirements

Intermediate to senior level experience in B2B software, technology research, or consulting (e.g., business/technology analyst or consultant at Gartner, Forrester, IDC, 451 Group)
Experience in B2B tech roles such as product marketer, product manager, competitive intelligence, strategy, or go-to-market
Experience with customer/buyer intelligence and/or market research programs
Strong communicator and confident executive-level presenter
Loves both data and qualitative research; creative problem solver and strategic thinker
Experience managing multiple concurrent client projects while maintaining strict deadlines and quality standards
Superb interviewing and writing skills; ability to articulate complex ideas into action
Proven track record of exceeding performance targets, especially research interview targets
Strong technical aptitude and ability to quickly learn software programs
Experience with AI tools (e.g., ChatGPT, Perplexity, Gemini)
Familiar with survey creation, reporting, data analysis, and visualization tools

Responsibilities

Program design: Work with B2B software clients to create personalized win, loss, and churn research programs aligned with their learning objectives
Program delivery: Conduct deep detailed buyer and customer interviews to identify key insights, opportunities, and reasons for winning or losing deals
Program performance: Exceed interview targets, measured quarterly and annually
Data analysis: Provide clients with ongoing trend analysis updates and executive-level presentations of findings and recommendations
Collaborate: Work closely with client success team for smooth execution and strong client value realization
Client management: Drive renewal and growth opportunities; work with client success partner on all client management aspects
Ensure program success including client satisfaction and on-time delivery

Skills

Win-Loss Analysis

Market Research

Buyer Interviews

Customer Interviews

Program Design

Research Delivery

B2B Research

Qualitative Analysis

Client Management

Competitive Intelligence

Klue

AI-driven competitive intelligence platform

About Klue

Klue provides a competitive intelligence platform that helps businesses understand their market, competitors, and buyers. The platform uses artificial intelligence to gather data from millions of sources and highlights the most relevant insights for its users. This information is centralized, making it easy for teams to access and utilize. Klue offers features like battlecards and newsletters that deliver real-time intelligence to sales representatives, enhancing their ability to compete effectively. Unlike many competitors, Klue focuses on delivering a comprehensive view of the competitive landscape, which allows businesses to make informed strategic decisions. The goal of Klue is to enable its clients to improve their win rates and measure the impact of competitive intelligence on their revenue, ultimately providing a clear return on investment.

Vancouver, CanadaHeadquarters

2015Year Founded

$87MTotal Funding

GRANTCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

201-500Employees