Renewal Manager at Docebo

Athens, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaS, TechnologyIndustries

Requirements

Bachelor’s degree in Business Administration, Finance, Legal Studies, or related field (or equivalent experience)
Strong analytical and problem-solving skills with the ability to assess financial and contractual risks
Excellent organizational and time management abilities; capable of managing multiple renewals simultaneously
Strong written and verbal communication skills for clear documentation and cross-functional collaboration
Proficiency in CRM systems (Salesforce preferred) and MS Excel/Google Sheets
Experience within a SaaS environment, particularly in pricing, finance, operations, or legal support roles
Prior experience in renewals operations, deal desk, sales operations, contract administration, or business operations (preferred)
Working knowledge of contract law or commercial contract administration (preferred)
Exposure to financial modeling, pricing analysis, or revenue forecasting (preferred)
Experience working cross-functionally (preferred)

Responsibilities

Conduct detailed reviews of renewal contracts to ensure compliance with Docebo’s standards, policies, and revenue recognition requirements
Own the renewal workflow process within Salesforce, ensuring all opportunities move through the system accurately and on time
Coordinate with Finance and Legal to prepare, review, and execute renewal agreements, ensuring accuracy and consistency in terms, pricing, and contractual obligations
Develop and maintain renewal documentation, templates, and playbooks to streamline execution and reduce friction across teams
Provide data-driven insights and scenario modeling for renewal deals to support Account Management in strategic decision-making
Monitor and track renewal pipelines, providing forecasting support and reporting on renewal performance to leadership
Identify potential risks within renewal contracts (Pricing, Terms, Utilisation, etc.) and proactively recommend mitigation approaches
Reinforce process discipline by maintaining accurate records of all renewal opportunities and driving operational improvements
Contribute to continuous improvement of renewal strategies by analyzing historical outcomes, win/loss patterns, and discounting trends

Skills

Contract Review

Renewal Management

Revenue Recognition

Compliance

Process Optimization

Stakeholder Collaboration

Risk Mitigation

Data Accuracy

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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