Qualified Success Architect (EMEA)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Not provided in the text)

Qualified offers the PipelineAI platform for B2B companies worldwide. With Piper, the AI SDR, it provides a new approach to growing inbound pipeline using a single, powerful platform. Piper operates across both the website and email, engaging website visitors, capturing leads, and converting buyers into pipeline around the clock. Hundreds of leading brands – including Crunchbase, Asana, Box, and Grubhub – choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

Responsibilities

• Own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers.
• Deliver and lead customers through the Qualified Implementation Framework.
• Interface with Enterprise Architects to outline the optimal technical architecture for customer onboarding of Qualified products.
• Document technical requirements to implement a Qualified Data Model aligned with customer business objectives.
• Establish a deep consultative relationship with various client business units.
• Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products.
• Conduct Quarterly Business Reviews with key stakeholders.
• Identify successful customers and work with the Marketing team to turn them into advocates with case studies and testimonials.
• Engage in internal product discussions, bringing customer feedback into actionable insights to shape the product roadmap.
• Executive analysis of customer health score to achieve renewal targets.

Requirements

• 3+ years of Mid Market/Enterprise software experience.
• Excellent interpersonal, communication, persuasion, presentation, and writing skills.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Willingness to work in a fast-paced startup environment with multiple roles.
• Bachelor’s degree.
• Passion for making customers successful with software solutions.

Company Information

Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean W.