Technical Support Representative (French Speaking)
BigCommerceFull Time
Entry Level & New Grad
Chicago, Illinois, United States
Key technologies and capabilities for this role
Common questions about this position
This is a 100% remote position based in the United States, with an option for a hybrid schedule for candidates in the Chicago, IL metro area. It requires operating on Irish Standard Time (IST) from 8:30 am - 5:00 pm to support EMEA customers.
This information is not specified in the job description.
Bilingual proficiency in French is required, in addition to delivering training on cybersecurity software.
Responsibilities include conducting training sessions, creating engaging training materials like guides and videos, ensuring interactive sessions, engaging with customers for feedback, and providing post-training support.
A motivated and passionate individual with bilingual French skills, experience in delivering customer training on software, and the ability to work on IST hours while based in the US would be ideal.
Cybersecurity solutions for data protection
Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.