Solution Architect

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As a member of our Professional Services organization, you’ll partner closely with our clients, Services team and Account teams to design and deliver transformative solutions. You’ll advise on and visually map complex business processes, shape data governance models, and create implementation plans that allow our customers to realize value from Airtable’s platform quickly and efficiently. As a founding member of our Solutions Architecture Team, you’ll also play a crucial role in shaping key processes and organizational structure as we scale.

Requirements

• Experience: 5+ years of solution engineering, consulting, or implementation experience supporting Enterprise SaaS platforms.
• Database Knowledge: Well-versed in database design and governance best practices.
• Technology Landscape: Familiar with the Enterprise SaaS technology landscape.
• Communication Skills: Excellent communication skills, including the ability to tailor communication to different audiences and deliver compelling presentations and product demonstrations.
• Process Mapping: Comfortable using process mapping tools such as LucidChart and Visio.
• Experience in Professional Services: 3-4 years of experience in a professional services or consulting role.

Responsibilities

• Engagement Validation: Partner with Airtable Engagement Managers to validate scope for professional services engagements.
• Client Understanding: Deeply understand clients’ business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflow.
• Data Governance: Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance.
• Solution Design: Develop solution architecture designs, implementation plans, and project timelines that align with clients’ objectives and requirements.
• Technical Guidance: Provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise.
• Customer Feedback: Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners.
• Project Management: Manage project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications.
• Partnering: Partner with other services and partner team members on larger engagements.

Application Instructions

• Not specified.