Customer Success Lead, Strategic Accounts
Notable$115,000 - $140,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Software, Health IT, Provider & Payer ServicesIndustries
Requirements
Candidates should possess 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure, and must have exposure to healthcare organizations. Strong written and verbal communication abilities, excellent organizational, project management, and time management skills, and strategic thinking accompanied by robust analytical skills are required. Experience with CRM tools and SaaS or EHR is advantageous, along with an entrepreneurial spirit.
Responsibilities
The Provider Customer Success Manager will manage strategic partnerships with clients, proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis, cultivate collaboration among affiliated clients, serve as a reliable advisor to clients, promote the adoption of solutions, and deliver measurable value. They will also craft and deliver narratives on product utilization to illustrate ROI to clients, identify avenues for further adoption and value realization, and travel up to 25% of the time.
Skills
Customer Success
Account Management
Data Analysis
Healthcare Domain Knowledge
Client Relationship Management
Strategic Planning
Training & Education
Product Adoption
Operational Alignment
PointClickCare
Cloud-based EHR solutions for senior care
About PointClickCare
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.
Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees