Senior Client Success Manager, Health Plans

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Plans, Customer SuccessIndustries

Requirements

Candidates should possess 7+ years of client success experience specifically serving Health Plan clients, demonstrating a strong understanding of the healthcare industry and its complexities. They should also have experience managing a portfolio of large, complex clients with revenue under management of 5m+ ARR.

Responsibilities

The Senior Client Success Manager, Health Plans will manage a portfolio of large, complex clients, developing and implementing Retention and Upsell Plans to meet client expectations and contractual commitments. They will collaborate with clients to develop measurable goals, drive client health through member engagement and utilization, identify and promote upsell opportunities, deliver recurrent business reviews, cultivate trusted advisor relationships with client executives, and serve as the internal IH client advocate. Additionally, they will participate in client onboarding, renewal management, escalation management, and contribute to CS operations, mentorship, and special projects to enhance the client and member experience.

Skills

Client Relationship Management

Customer Success

Strategic Planning

Portfolio Management

Upselling

Business Insights

Member Engagement

Marketing Strategy

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.

Post-merger integration challenges could affect service delivery.

Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.

They provide 24/7 on-demand care with diverse providers.

Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.

Employers investing in healthcare benefits expand Included Health's client base.

Value-based care models align with Included Health's focus on outcomes.

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