CRM Manager
NerdWallet$90,000 - $162,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries
Requirements
Candidates must have over 7 years of experience leading complex, global projects or programs in enterprise software or SaaS. Proven expertise in project management, strong analytical skills with reporting capabilities, hands-on experience with AI tools, and knowledge of CRM systems and GTM processes are required. Excellent communication and stakeholder management skills, along with experience working with technical teams, are also necessary. Travel may be required.
Responsibilities
The Global CRM Project Lead will drive strategic CRM initiatives to improve GTM effectiveness and optimize processes for the Solution Consulting organization. This role involves owning and executing global CRM projects from concept to delivery, defining success metrics, building dashboards, and reporting on business impact. The lead will leverage AI tools to accelerate execution and improve efficiency, collaborate with technical teams and operations, implement scalable CRM processes, and communicate updates to leadership.
Skills
Project Management
CRM
AI
Analytics
Reporting
Process Optimization
Cross-functional Collaboration
GTM Strategy
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees
Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Risks
Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.
Differentiation
ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.
Upsides
ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.
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