Project Lead

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Summary

We are seeking a highly organized and forward-thinking Global CRM Project Lead to drive strategic initiatives for our Solution Consulting organization. This role will lead CRM-related programs that improve GTM effectiveness, optimize processes, and support the vision of the SC leadership team.

The ideal candidate is analytics-driven, capable of defining and tracking impact through robust reporting; an expert project manager who can run, drive, and own complex programs end-to-end; and AI-native, already leveraging AI tools to accelerate execution, automate workflows, and enhance program outcomes.

Key Responsibilities

• Lead Program Execution: Own and drive global CRM projects from concept to delivery, setting timelines, managing dependencies, and ensuring results.
• Analytics & Impact Measurement: Define success metrics, build dashboards, and report regularly on business impact to stakeholders.
• AI-Driven Innovation: Leverage AI tools and create AI-enabled workflows to accelerate execution, improve efficiency, and optimize deliverables.
• Cross-Functional Collaboration: Partner with technical teams, operations, and regional SC leaders to ensure alignment and adoption of best practices.
• GTM Optimization: Implement scalable CRM processes, aligned to Solution Consulting best practices, that improve speed-to-value and customer engagement.
• Stakeholder Communication: Provide clear, concise updates and insights to leadership, ensuring transparency and alignment at all stages.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years leading complex, global projects or programs in enterprise software or SaaS.
• Proven expertise in project management, with the ability to run and own programs end-to-end.
• Strong analytical skills with the ability to design and deliver meaningful reporting.
• Hands-on experience with AI tools and proven ability to integrate them into workflows.
• Knowledge of CRM systems (Salesforce or similar) and GTM processes.
• Excellent communication and stakeholder management skills.
• Experience working with highly technical teams, including Solution Consultants and engineers.
• Travel, as required

Additional Information

• Location Type: Remote
• Employment Type: Full-time
• Compensation: Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality.