Global Commercial Operations, Program Manager

California Twp, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Genomic Technology, Biotechnology, HealthcareIndustries

Requirements

Candidates must possess a Bachelor's degree in Business Administration, Information Systems, or a related field, coupled with over 10 years of experience in program or project management, specifically within commercial operations, sales enablement, or business systems. Proven experience in gathering and translating business requirements into system specifications for platforms like CPQ, CRM (e.g., Salesforce), or ERP is essential. Demonstrated ability in backlog management, creating detailed user stories, managing system release cycles (including UAT and OCM), and coordinating cross-functional stakeholders is required, along with a strong understanding of sales processes, product launch lifecycles, and commercial best practices. Exceptional communication, interpersonal, and presentation skills are also necessary.

Responsibilities

The Global Commercial Operations Program Manager will manage the end-to-end release cycle for quarterly system enhancements on core commercial platforms, overseeing User Acceptance Testing (UAT) and developing Organizational Change Management (OCM) strategies. Responsibilities include facilitating stakeholder coordination across departments, monitoring release progress, and reporting on deployment. The role also involves assisting with the intake of requirements for new product introductions and commercial initiatives, contributing to backlog management, and collaborating with stakeholders to translate requirements into detailed user stories and functional specifications. Ensuring system designs align with global commercial strategies, optimize user experience, and drive operational efficiency are key duties.

Skills

Program Management

Commercial Operations

System Enhancements

User Acceptance Testing (UAT)

Organizational Change Management (OCM)

Stakeholder Coordination

Release Management

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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