Job Description

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Pay Rate: $35 - $40 /hr DOE and location
• Time Zone Preference: PST

This exciting new Lead role focuses on managing a 50-person team accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones. This role includes performance management, team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement.

Responsibilities

• Manage a team of 50 employees.
• Perform Performance Management.
• Manage KPI Management.
• Drive Process Improvement.
• Work in a fast-paced environment.
• Collaborate with engineers, researchers, and product managers.
• Ensure proper documentation and instructions are in place for remote teams.
• Manage the successful delivery of hand-offs from the US team to remote teams.
• Manage scope of work and deliverables for the team.
• Learn new software programs on the job.
• Think strategically about end-to-end processes and how to improve them.
• Execute and Deliver on Process improvements.

Requirements

• People Management Skills: Strong People Management Skills (3 years of experience).
• Collaboration Skills: Strong Collaboration Skills.
• Project Management: Comfortable launching new projects (3+ years’ experience leading projects).
• Communication Skills: Excellent interpersonal and communication skills.
• Critical Thinking: Critical thinking and problem-solving skills (solution-oriented).
• Technical Aptitude: Technical aptitude in one or more of the following: Spreadsheets (e.g., Excel, Google Sheets), Email/calendar (e.g., Outlook, Gmail), project management (e.g., JIRA, Asana).
• Troubleshooting: Ability to assist in system troubleshooting and resolution.
• Proactive Approach: Exemplify a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork.

Application Instructions

• Please submit your application.

Company Information

• Company: KeyWords
• Location: Americas, United States, San Francisco
• Area of Work: Embedded Services
• Service: Globalize
• Employment Type: Full Time
• Working Pattern: Remote
• Benefits:
  • Paid Time Off (including sick days and holidays)
  • 401k (3% matching)
  • Medical, Dental, and Vision benefits
• Privacy Notice: For more information, please see our Applicant Privacy Notice at: https://www.keywordsstudios.com/en/applicant-privacy-notice