Project Lead

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, SaaSIndustries

Requirements

Candidates should have 10+ years of experience leading complex, global projects or programs in enterprise software or SaaS organizations, with a strong background in CRM systems like Salesforce and GTM processes. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is required. Proven ability to drive execution, prioritize workstreams, and deliver results across matrixed teams, along with exceptional organizational skills, attention to detail, and excellent communication, stakeholder management, and presentation skills are essential. Experience working with technical teams, including Solution Consultants, engineers, and product managers, and a proactive, strategic mindset are also necessary. PMP or Agile certification and familiarity with Solution Consulting or PreSales organizations are preferred.

Responsibilities

The Global CRM Project Lead will lead global CRM-focused projects aligning with Solution Consulting and broader GTM strategic objectives. They will manage project scope, milestones, timelines, and risks, and collaborate with technical stakeholders, operations teams, and regional SC leadership. The role involves driving operational excellence through system enhancements, process improvements, and change management, as well as establishing and tracking KPIs to measure initiative impact. Responsibilities also include providing regular updates to executive stakeholders, escalating issues, and coordinating cross-functional contributors across global time zones.

Skills

CRM

Project Management

Global CRM

Go-to-market (GTM)

Cross-functional collaboration

Stakeholder management

Change management

Process improvement

Metric tracking

Risk management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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