Project Manager, Enterprise Merchandise

Project Manager, Corporate Gifting

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

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OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

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OUR VALUES

• Customer First: Customer satisfaction is our highest priority.
• High Quality: True quality is a combination of premium materials and high production standards that everyone can feel good about.
• Essential Design: We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.
• Always a Better Deal: Through innovation and real price transparency, we want to offer the best deal to both our customers and our factory partners.
• Environmentally and Socially Conscious: We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

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OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology, and building early-stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike, etc.

As Project Manager, Corporate Gifting, you will be responsible for supporting up to 3 Account Executives during the sales process by managing order-to-delivery for their clients. Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience. Your roles and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s).

Performance Expectations

• Partnership: Proactively gather deal info, find answers, propose solutions, and identify opportunities to decrease your operational tasks.
• Accuracy: Be detail-oriented and uphold client expectations throughout the entire process.
• Urgency: Reply with a sense of urgency, advocate with vendors on behalf of the customer, and organize next steps at every touchpoint.
• Customer Support: Be accountable for all issues, over-communicate with the customer, and manage any issues with confidence and compassion.

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Responsibilities

• During the sales process, you will be asked to help Account Executives gather deal information, understand inventory levels, and interact directly with vendors to plan orders.
• Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong Kong-based project manager and US-based client for approvals.
• Track project updates in our B2B operations tracker and share updates with clients.
• Communicate with an Account Executive as needed.

Additional Client Support:

• Assist clients with sample returns.
• Assist with shipping and tracking of samples and complete orders.
• Troubleshoot any missing or lost items.
• Answer product and inventory questions as needed.
• Field requests to expedite samples when possible.

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Qualifications

• Must have knowledge of Google Sheets. Preferred experience with a CRM (we use HubSpot).
• Self-starter who is comfortable working in a fast-paced environment with few policies and procedures.
• Must be extremely detail-oriented and operate with a sense of urgency.
• Customer service oriented and customer obsessed.
• Takes initiative to reply to customers with urgency.

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Compensation: We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus [Not Specified].