Program Manager III

The Program Manager III is responsible for planning and coordinating all aspects of internal information and system-specific projects from initiation to delivery, including network, server, software implementation, upgrades, and PC deployment. This role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments, and developing detailed project plans. Responsibilities include managing implementation processes such as resource allocation, progress tracking, change control, testing, documentation, training, and on-time delivery within budget constraints. The role involves managing multiple, complex, cross-functional, and technical projects, partnering with functional teams throughout the project lifecycle, and managing/tracking program milestones, timelines, and overall deliverables. Key duties include creating and maintaining comprehensive project documentation, defining project scope and objectives, driving the project lifecycle from concept to closure, advocating change management, using metrics and KPIs to measure project performance, providing regular status updates, improving internal processes, removing gaps across teams, accounting for risks and providing mitigation strategies, serving as the primary project point of contact for vendors and stakeholders, coordinating meetings, and evaluating post-project results to recommend improvements.