Senior Staff Technical Program Manager

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, SaaSIndustries

Requirements

Candidates must have 10+ years of hands-on program management experience in large, complex enterprise environments. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is required. Demonstrated ability to orchestrate cross-functional initiatives, ensuring alignment with organizational priorities, outstanding written and verbal communication skills, excellent organizational skills, a proven track record in creating and optimizing repeatable processes, and strong collaboration and influence skills are also necessary.

Responsibilities

The Senior Staff Technical Program Manager will support the Chief Operating Officer of Strategic Business Operations to drive strategic priorities and operational excellence. This role involves conceptualizing, developing, driving, coordinating, and managing large programs, facilitating collaboration among multiple stakeholders, and developing and implementing processes, templates, and training. Responsibilities include overseeing change management efforts, guiding and creating content for executive-level meetings, reporting on program status, risks, and outcomes, leveraging data to identify trends and provide actionable insights, and utilizing AI and innovative tools to enhance program effectiveness.

Skills

Program Management

Strategic Planning

Operational Excellence

Cross-functional Collaboration

Executive Communication

Relationship Building

Influencing

Risk Assessment

Metrics Definition

Project Planning

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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