Program Manager, Enablement at WhatNot

Los Angeles, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Livestream ShoppingIndustries

Requirements

3+ years of experience in sales or account management, either in an enablement role or as an individual contributor, ideally within a high-growth technology environment
Strong understanding of the account management and sales environment including methodologies, processes, and CRM platforms
Specific knowledge of Salesforce, Salesloft, and other related tools to expertly manage accounts
Experience with sales enablement tools such as Gong, Salesloft, or similar
Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects
US based and within commuting distance of New York City, NY, Los Angeles, CA, or San Francisco, CA hubs
Low ego, growth mindset, and high-impact drive

Responsibilities

Support the enablement and overall success of the account management team in partnership with account management leadership
Develop, present, and manage key resources including account management playbooks and product training materials
Leverage tools and platforms (e.g., Gong, Salesforce, Salesloft) to build scalable enablement solutions
Create, deliver, and continuously improve onboarding programs for new hires to accelerate their time to productivity
Analyze enablement program effectiveness through KPIs and feedback, making data-driven adjustments to continuously improve outcomes
Serve as a liaison between account management, systems, marketing, and product teams
Use performance data to identify knowledge or skill gaps across the account management team
Enhance the performance and efficiency of revenue generating teams including Sales and Account Management with a strong emphasis on Account Management

Skills

Key technologies and capabilities for this role

Program ManagementSales EnablementAccount ManagementRevenue OperationsCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the salary for this Program Manager, Enablement position?

This information is not specified in the job description.

Is this role remote, and what is the location policy?

The role is part of a remote co-located team with hubs in the US, UK, Ireland, Poland, and Germany.

What skills and tools are required for this Program Manager, Enablement role?

Key responsibilities include supporting account management teams, developing playbooks and training materials, leveraging tools like Gong, Salesforce, and Salesloft, creating onboarding programs, analyzing KPIs, and liaising between teams.

What is the company culture like at Whatnot?

Whatnot is inspired by innovation, anchored in values, and seeks bold, forward-thinking problem solvers to build the future of online marketplaces together as a remote co-located team.

What makes a strong candidate for this Program Manager, Enablement role?

Strong candidates will have experience enhancing revenue teams like Sales and Account Management, designing scalable enablement programs, using data and tools for improvements, and partnering across teams to drive growth.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees