Program Manager, Enablement at WhatNot

Los Angeles, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Livestream ShoppingIndustries

Requirements

3+ years of experience in sales or account management, either in an enablement role or as an individual contributor, ideally within a high-growth technology environment
Strong understanding of the account management and sales environment including methodologies, processes, and CRM platforms
Specific knowledge of Salesforce, Salesloft, and other related tools to expertly manage accounts
Experience with sales enablement tools such as Gong, Salesloft, or similar
Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects
US based and within commuting distance of New York City, NY, Los Angeles, CA, or San Francisco, CA hubs
Low ego, growth mindset, and high-impact drive

Responsibilities

Support the enablement and overall success of the account management team in partnership with account management leadership
Develop, present, and manage key resources including account management playbooks and product training materials
Leverage tools and platforms (e.g., Gong, Salesforce, Salesloft) to build scalable enablement solutions
Create, deliver, and continuously improve onboarding programs for new hires to accelerate their time to productivity
Analyze enablement program effectiveness through KPIs and feedback, making data-driven adjustments to continuously improve outcomes
Serve as a liaison between account management, systems, marketing, and product teams
Use performance data to identify knowledge or skill gaps across the account management team
Enhance the performance and efficiency of revenue generating teams including Sales and Account Management with a strong emphasis on Account Management

Skills

Program Management

Sales Enablement

Account Management

Revenue Operations

Cross-functional Collaboration

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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